Morson Talent currently have an opportunity available for an ILS Programme Controller to work on the behalf of our Aerospace client based in Yeovil, Somerset. This is a full-time position to work on an ongoing contract.
Key accountabilities:
• Provide administrative support to the ILS Manager – AW101 NAWSARH , including scheduling meetings, managing calendars, and coordinating travel arrangements
• Assist in the preparation of reports, presentations, and other documentation related to the ILS programme
• Liaise with cross-functional teams, such as engineering, training, material services, operations, and procurement, to gather and disseminate information relevant to the ILS programme
• Monitor and track milestones, Contract Deliverables and metrics related to the ILS programme, and provide regular updates to the programme manager
• Coordinate and participate in customer meetings and reviews, taking notes and following up on action items
• Support the implementation and maintenance of the ILS programme, including the coordination of tasks relating to training, spares management, and technical support
• Assist in the identification and resolution of customer issues, escalating as necessary to the programme manager
• Contribute to the continuous improvement of the ILS programme by identifying and implementing process enhancements
• Provide backup support and coverage for the ILS Manager – AW101 NAWSARH during periods of absence
Skills and experience required:
Essential Skills:
• Communication Skills - Ability to communicate clearly and effectively, both verbally and in writing, to understand customer needs and provide solutions.
• Problem-Solving - Capability to analyse problems, identify root causes, and devise creative solutions to meet customer needs.
• Empathy and Patience - Ability to remain calm, listen attentively, and show genuine concern for customers, even in challenging situations.
• Time Management - Skill in prioritizing tasks, multitasking, and responding to customers in a timely manner.
• Proficient in the use of Microsoft Office suite of tools i.e. Word, Excel, Powerpoint
Desirable Skills:
• Adaptability - Willingness to learn new technologies and adjust communication styles to different customer preferences.
• Attention to Detail - Ability to accurately document customer interactions and follow up on commitments.
• Teamwork - Collaborative mindset to work effectively with colleagues and escalate issues when necessary.
• Technical Aptitude - Familiarity with various software, hardware, and digital tools used in customer support.
• Continuous Learning - Dedication to staying up-to-date with industry trends and enhancing product knowledge
If you have the required experience for this position, please apply today or contact Lisa Nardiello on 01935 713323 for further information.