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Loyalty
Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities
The Marketing and Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus. This position will support Uniteds Chicago headquarters by conducting analyses on customer, MileagePlus activity, and flight and other operational data to ensure customer satisfaction and profitability for MileagePlus and Marketing. The analyst will be responsible for building business acumen in the marketing and loyalty areas, using SQL to create and run complex queries to pull large datasets, as well as learn and use data analysis and modelling platforms. The analyst will build dashboards using Spotfire and other data visualization and reporting tools. The analyst will translate data findings into insights and recommendations for business stakeholders.
- Acts as a subject matter expert in their current focus area, and takes initiative to share the knowledge
- Earns stakeholder trust and ensures timely communications & follow-ups
- Regularly offers potential solutions to business teams without much guidance, understanding business needs and translating into technical requirements
- Completes projects without much guidance on SQL and Spotfire
- Produces first drafts of solutions/approaches with minimal guidance; this can be data, queries, KPIs, QC, story and recommendations
- Act like owner in projects & ensures optimizations/automations, quality checks, follow-ups
- Works with the manager to create decks & present work to leadership
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.