Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

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Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

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Job overview and responsibilities

Uniteds Maintenance & Engineering operation collects mountains of data, including maintenance plans, log pages, task sign-offs, schedule reliability performance, aircraft routing, part availability, and more. The Tech Ops Business Intelligence team will be tasked to deliver the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve Uniteds flight completion rate, on-time performance, productivity, and cost. This includes both performance trends looking backward, real-time operational status, and expectations looking forward. The team has five core responsibilities: Data design and validation, Data analysis, KPI design, dashboard creation, and automation.

• Support with design of meaningful metrics that indicate operational health and inform operational decisions
• Generate high-quality operational dashboards and reports for Tech Ops leadership, front-line management, and individual business teams throughout the organization
• Curate tables and views that serve as the "single source of truth" for Uniteds Tech Ops data
• Continuously interface with business groups throughout Tech Ops to understand organizational needs and design solutions
• Support with automating existing manual reports and processes to improve operational throughput
• Document the Tech Ops data landscape, maintain an inventory of reports, and plan for report consolidation, elimination, and/or improvement

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.