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This job is within the American Airlines Credit Union. The role is responsible for providing operational support for the Credit Union’s Information Security Department and overseeing the governance and compliance aspects of the Patch and Vulnerability Management (PVM) program. This role also involves tracking, reporting, evaluating, and escalating the status of the PVM program, facilitating governance and steering committees, and prioritizing patch risks over time to ensure the organizations security posture remains robust and compliant with industry standards.

• Develop and maintain dashboards and reports to provide visibility into the PVM programs effectiveness and areas for improvement.
• Facilitate governance and steering committee meetings related to vulnerability management, ensuring alignment with organizational objectives and regulatory requirements
• Track aging vulnerabilities and coordinate with relevant teams to ensure timely remediation, escalating issues as necessary
• Assist in developing and enforcing policies, standards, and procedures related to patch and vulnerability management
• Assist in risk-ranking vulnerabilities and prioritizing level of urgency appropriately
• Stay informed about emerging threats, vulnerabilities, and regulatory changes that may impact the organizations security posture
• Support audits and assessments by providing necessary documentation and evidence of compliance with security frameworks such as PCI, NCUA, FFIEC, and others
• Audit and monitor production system logs for unauthorized transactions and intrusions
• Assist in performing security risk assessments and disaster recovery/business continuity planning
• Provide analysis and recommendations for information security configuration to IT Project Managers
• Perform administrative functions to complete required tasks including recording issues into tracking system, checking voicemail/email, and documenting processes and issues
• Promote security awareness programs within the company (i.e. phishing and employee engagement in the program)
• Provide detailed verbal and written communication to management and peers
• Ensure optimal use of vulnerability detection, anti-virus, malware, protection, and anomaly reporting software
• Collaborate and maintain relationships with various departments across the organization
• Work tickets in the servicing queue, routing them to the appropriate team for follow-up if necessary
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
  

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or equivalency required
• Bachelor’s degree in computer science, management information systems or related field, or two years of equivalent progressive experience
• Experience in risk assessment, compliance, or governance within an information security context
• Familiarity with patch and vulnerability management processes and tools

Preferred Qualifications- Education & Prior Job Experience

• Industry certification such as; CISSP, MCITP, CISA, or GIAC
• Experience as a subject matter expert in at least two technology-related disciplines; patch management, intrusion detection, antivirus, data loss protection, access controls, perimeter security, internet filtering, LDAP systems, Active Directory, Exchange, MS SQL, etc

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of industry best practices including ISO 17799/13335, NIST, COBIT, SANS, etc.
• Knowledge in developing, implementing and communicating security policies, standards, guidelines and procedures
• Ability to demonstrate excellent communications skills, both oral and written, with a variety of end users possessing a range of technological skills
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to manage competing priorities and meet deadlines
• Ability to be on-call 24/7 and willingness to work flexible shifts
• Ability to travel as required
• Ability to triage customer requests, apply playbook driven solutions, initiate potential incident investigations
• Ability to follow process documentation
• Ability to demonstrate information security concepts
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.