Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Analyst/ Sr Analyst, Training is part of the Global Sales team within the Commercial division. You will analyze data and evaluate program effectiveness, providing actionable recommendations to ensure training initiatives are aligned with business needs.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Organize training plan for the sales organization, ensuring appropriate and updated content
• Cross collaborate with subject matter experts of relevant training topics for the sales teams to ensure their participation
• Analyze training data to assess the effectiveness of training programs and identify areas for improvement
• Develop and maintain reports and dashboards to track training completion, performance metrics, and participant feedback
• Provide data-driven recommendations to leadership on training program improvements based on findings
• Identify trends, gaps, and opportunities to enhance training delivery and content to meet the needs of the organization
• Support the administration of the Learning Management System (LMS), ensuring training records are accurate and up-to-date
• Assist with the setup, tracking, and reporting of online and instructor-led training courses through the LMS platform
• Stay informed on industry trends, emerging learning technologies, and best practices to ensure training programs remain innovative and effective
• Participate in the continuous improvement of training processes and methodologies to drive efficiency and effectiveness across the organization
• Provide guidance to department leaders on training best practices, resources, and tools to enhance employee performance

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in a related field (e.g. education, communications, business)
• 3+ years of experience in a training or development role, preferably in the airline industry

Preferred Qualifications- Education & Prior Job Experience

• Masters degree in a related field (e.g. education, communications, business)
• 5+ years of experience in a training or development role, preferably in the airline industry
• Experience with training program development and implementation
• Experience with data analysis and evaluation

Skills, Licenses & Certifications

• Strong analytical skills, with the ability to collect and analyze data to inform training decisions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Experience with training program development and implementation
• Experience with data analysis and evaluation

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.