Flexible Work Agreement TypeHybrid / Hybride

Posting End Date2025-04-08

Job GradePIPSC-3

Pay Range$107,682 - $135,272

Job SummaryThe Business Analyst will have full specialization in their own functional area, and will provide third-level technical and operational systems support, advice, and assistance to clients. You will provide expertise in the development, testing, and system integration of complex, business-critical solutions in project and lifecycle settings.

You will participate in, or co-ordinate the design and implementation of system changes and enhancements, including: business requirements, technical feasibility assessments, business process modelling, development, license management, testing, configuration, documentation, implementation, and maintenance of various information systems, customer service enhancements, policies, standards, guidelines, and recommended practices. Youll assist in analyses, planning, specifications, definitions, systems interface, and other technical requirements for new software, applications, databases, and operating systems to ensure current and future interoperability with NAV CANADA systems and infrastructure.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and flexible benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

Key Accountabilities:

• Assists in analyzing, planning, specifications, definitions, systems interface, and other technical requirements for new software/applications/database/operating system/hardware initiatives to ensure current and future interoperability with NAV CANADA systems/business infrastructure

• Participates in assessing the business, technical, and economic viability, as well as the practicality of solutions in meeting client requirements. Also, participates in planning, providing clear estimations, and timelines for activities and commitments

• Participates in the development of business process definition, including eliciting current state processes, analysis of the current business environment and facilitating the definition of future state processes and recommendations that are valid, traceable, and justifiable. Also, build cross-functional relationships to gain support and elicit requirements

• Participates in the development of detailed requirements (functional and non-functional), functional specifications, and application configurations

• Undertakes/or liaises with change and project teams engaged in the design/development of application, infrastructure and technology solutions and software installations

• Develop, test, assure quality, monitor, and maintain products to ensure interoperability, reliability, security, and system integration. Additionally, participate in delivering system testing, documenting requirements, configuring, automating, and documenting test cases and scripts to verify desired functionality along with managing the defects

• Contribute to the conceptual and physical design of the projects and lifecycle products, and lead or support implementation

• Provides second and/or third-level technical support for hardware and software problems passed on by lower-level help or by other technical staff

• May act as technical/team lead for various operations in own functional area for moderately complex to complex projects to implement new applications and/or change management projects

Job Requirements

Education:

• Graduated from a recognized university or college with a degree or certification in a business discipline, computer sciences, or information systems, or an acceptable combination of education, related experience, and training

Experience:

• A minimum 3 years’ experience as a business analyst working with diverse stakeholders on projects or lifecycle maintenance and support activities on one or more products

• Experience with business process modelling, eliciting requirements, developing and analysing functional and non-functional requirements

• A minimum of 3 years’ experience developing and executing test cases and acceptance criteria and performing testing and defect management; including with requirement and test management tools (such as Azure DevOps)

• Participation in the design, integration, and implementation of applications

• Experience with integrated project team delivery and coordinating deliverables and contributing to strategy and planning with management

• Experience utilizing Microsoft Office Suite, including Word, Excel, and PowerPoint

Knowledge:

• Knowledge of the methodologies used in support of software development, requirements, and various levels of testing

• Knowledge of business analysis, business process modeling, use case development and requirement elicitation techniques

• Knowledge of system integration, maintenance processes, procedures, and business functions as they relate to systems with automated and end-user capabilities

• Knowledge of cybersecurity and privacy considerations in systems

• Knowledge of project management processes and procedures

Abilities:

• Excellent requirement gathering and writing, testing, and defect management skills

• Presenting ideas, constructs, and desired outcomes to a small to medium sized audience

• Co-ordination and problem resolution between various stakeholders

• Technical skills and expertise in own functional area

• Coach others in field of expertise, problem solving, teamwork and innovation, relationship management issues; involve others in problem solving, decision-making and creative thinking

• May lead moderately complex to complex projects as required

• Analytical thinking

Personal Suitability:

• Identify and resolve problems

• Establish and maintain appropriate positive interpersonal relationships with internal and external stakeholders and colleagues through respect, fairness and tact.

• Initiative, judgement, and innovation

• Work under pressure with resilience to change

• Flexibility to work within differing or shifting processes and structures

• Work under minimal supervision and handle multiple concurrent issues and initiatives

• Help foster an open, trusting, and creative team environment

Working conditions:

Hybrid: This position is based at the Ottawa Logistics Center may be eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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