Coordinator Service Scheduler - Tampa, FL
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
To schedule and coordinate Textron Aviation aircraft maintenance, modifications and service bulletin/letter compliance including airframe, avionics and engines for service centers.
JOB RESPONSIBILITIES:
Schedule Textron Aviation operators into the service center for maintenance, modifications and service bulletin/letter compliance. (Includes airframe, avionics and engines).
Coordinate with parts department to pre-order known required parts and service bulletin kits based on customer requests.
Pre-arrange outside services with vendors to ensure all requested work can be accomplished within the schedule pre-arranged with the customer.
Develop cost estimates to accomplish inspections, modifications, after spanet installations and service bulletins.
Develop and implement follow-up system with customers to determine if the services performed by the center were judged as being satisfactory. If they were not to the customers expectations, develops a follow-up system and communicates the information to the responsible department so restitution can be made to the customers invoice.
Develop reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins and modifications.
Keep current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, SCR summaries, revisions to FARs and other data that could affect price quotes or customer “down time”.
Maintain a current customer file to include: customer name, account number, contacts, phone numbers, address, aircraft unit, serial and registration number.
Markets the centers service capabilities to new aviation customers with the centers spanet area.
Conduct monthly reviews of CESCOM reports and contacts customers to remind them of maintenance coming due.
Prepare necessary documents into a package prior to the customers arrival and presents them to service center management for customer debrief.
Prepare weekly maintenance schedules (with a two-week window) for distribution to all departments within the center.
Attend weekly crew chief/supervisory meetings, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customers due-out schedule.
Qualifications
EDUCATION/ EXPERIENCE:
Bachelors Degree in business or related field preferred, or in lieu of degree, a minimum of 5 years aircraft maintenance experience and/or relative customer service experience in the aviation industry required QUALIFICATIONS:
Customer service skillsStrong organizational, verbal and written commination skillsAbility to multi-task in fast paced environmentProficiency in Microsoft Office suiteMust be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Florida-Tampa
Job Function: Flight Operations
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 06/16/2025, 9:31:07 AM
Job Number: 332079
