Customer Order Specialist ( 3rd Shift) Contract

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Job Description:

Satair is looking for a Customer Order Specialist (3rd Shift)Contract to join our AOG department based in Herndon, VA.

This position is 3rd shift (Overnight) 10:00pm to 6:30AM onsite at our Herndon, VA office.

Position Summary: The AOG Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft for customers in the Americas region 24-hours, 365 days a year. This position provides high-priority and emergency logistical sales and technical product support for Airbus customers related to material, logistics and supplier issues and purchase orders.

Primary Responsibilities:

Order Processing: 60

• Process customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Follow-up with Hamburg AOG to ensure all efforts are being made to satisfy orders supplied via production and suppliers. Liaison between American customers, product links in Europe and AIRTAC to ensure efficient handling of orders.
• Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers. Communicate potential urgent situations on critical orders and explore technical solutions.
• Identify and direct customers to proper source for supplier-related material if required. Provide feedback and reporting to supplier management group on supplier performance.

Relationship Building: 20

• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Technical Support: 10

• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Additional Responsibilities:

Other duties as assigned: 10

• Perform other duties as assigned.

Qualified Experience / Skills / Training:

Education:

• An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
• B.A./B.S. in business, engineering or related field is preferred.

Experience:

• 2&43;years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Knowledge, Skills, Demonstrated Capabilities:

• Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
• Ability to understand and follow Export Compliance regulations required.
• Ability to reference Technical Documentation and provide information requested by customers.
• Knowledge of aircraft parts would be advantageous.
• Has demonstrated a high professional integrity and ethical standards.
• Has demonstrated a high level of energy, persistence and &34;can do&34; attitude.
• Detail oriented and self-driven.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Strong command of English, written and verbal.
• Knowledge of other European languages highly desirable (German, French, Spanish, etc).

Technical Systems Proficiency:

• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of Google Suites (Sheets, docs, slides)
• Basic knowledge of SAP, preferred

Travel Required:

• Up to 5 Domestic and International

Eligibility:

• Able to work in the US without a current or future need for visa sponsorship

Clearance:

• None

Decision Making, Complexity:

• Able to provide answers to complex technical inquiries related to ordering airplane parts and services.
• Able to decide to escalate order processing and material sourcing issues to management.

Job Dimensions, Contributions to Success:

• Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.
• Able to efficiently process orders in order to contribute to overall company profitability.

Nature of Contacts:

Involved communication on a daily basis with internal and external parties

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 09.16.2024

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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