Customer Service Analyst - 3rd shift (Onsite)

Job Description:

Date Posted:

2026-04-08

Country:

Mexico

Location:

MX-BCN-MEXICALI-496 Calzada Manuel Gomez Morin 3200 CALZADA

Position Role Type:

Unspecified

What You Will Do:

Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.

Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.

Work with Finance to process customer invoices, return orders and credit & debit memo requests.

Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.

Create and maintain special tracking and customer reports.

Negotiate pricing/fees, for product.

What you will learn:

Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.

Understand Service Level Agreements to prioritize and meet customer expectations.

Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

Bachelor’s degree in business administration or related.

Minimum 1 year of experience in Supply Chain roles and position related experience.

90 English level- Proficiency and fluency English Skills.

Problem solving skills.

ERP experience/ SAP navigation.

Must have availability to work 3rd shift (11:00 PM – 6:00 AM), Saturday through Wednesday.

Qualifications We Preferred:

Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).

Salesforce experience

Experience dealing with multicultural teams

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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Job Ident #: 01834385

Company Details

Collins Aerospace

777 S. Flagler Drive
Suite 1800
West Palm Beach, Florida 33401 USA
www.collinsaerospace.com/

Collins Aerospace, a unit of United Technologies Corp. (NYSE: UTX), is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018, by bringing together UTC Aerospace Systems and Rockwell...

Benefits:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Company-paid winter holiday shutdown for most locations
Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
An Incentive Pay Plan based upon company performance
Tuition reimbursement

And more

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Job Info

Location

mexicali, Baja California, Mexico

Type

Permanent

Company Details

Collins Aerospace

777 S. Flagler Drive
Suite 1800
West Palm Beach, Florida 33401 USA
www.collinsaerospace.com/