Customer Service Operations Agent (Full-Time)

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Operations Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel. This role logs and relays gate changes, cancellations, service requests, and other pertinent flight information to the respective personnel departments. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding organizational skills, and the ability to work well and communicate with all levels of management and support staff. This position will report to the General Manager.

Essential Duties:

• Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel

• Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel

• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Outstanding organizational skills and ability to multi-task

• Ability to work independently meeting specified deadlines

• Ability to work well and communicate with all levels of management and support staff

• Advanced ability with Microsoft Office Suite

• Prior experience with internal controls processes for accountable items

Preferred Qualifications:

• Previous Operations Tower experience

• Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program (AOSSP) regulations

• Experience with Gate Manager and Ground Event Tracker (GET)

• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

• Current Piedmont employee with a minimum of six months of service

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds

• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline: