The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Please submit CV/Resume in English.

Customer Service Representative will be a key customer contact at the airport and be responsible for ensuring that our United Airlines core4 principles (Safe, Caring, Dependable, Efficient) are maintained and extended to all customers traveling on United Airlines flights - Every Customer, Every Flight, Every Day. Duties will include an all-rounded oversight of the following Airport Operations functions: customer experience, lobby, ticketing, gate, baggage services, international departures and arrivals, cargo operations, ramp, cabin service, station operations center, automated facilitation controls, operations management, premium services, lounge.

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Baggage service office activities
• Baggage make-up area inspection and supervision
• Ramp operations
• Station Operations Center duties
• Other assigned duties and responsibilities by the station management

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be rewarded.

Education

• High School Diploma or equivalent school leaving certificate required
• Bachelor’s degree preferred

Knowledge/Skills

Required

• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Must be fluent in English (written and spoken)
• Keyboard skills
• Confident communication skills

Experience

• Previous airport operations experience preferred

Other

• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Must be legally authorized to work in China for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position