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Job Description:

 Airbus Commercial Aircraft is looking for a Customer Support Administrative Assistant (Contract) to join our Customer Services team, based in Herndon, Virginia.

This is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

In this role you will provide administrative support to the team, including but not limited to preparing expense reports, creating purchase order requisitions, updating team member&39;s calendars and organizing and planning weekly meetings.

Your Working Environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Your Challenges:

Teams Administrative Support (towards AASC/AASB/AASO):   55

• Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)

• Update & maintain team travel and vacation team calendars. Monitor vacation/sick report using MyPulse tool 

• Prepare travel expense reports for reimbursement using CONCUR.  This includes at least 3 team leaders and potentially some team members, as needed.

• Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy 

• Gather and input updated information related to airlines and needed by management using Salesforce.

• Maintain and distribute customer communications list 

• Authorize and maintain a budget spreadsheet for promotional items. 

• Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)

• Manage & monitor monthly travel budget

• Organize and support the management weekly meeting and prepare the minutes. 

• Assist with Customer  event organization/meetings and associated booking (knowledge of vFairs (replacement of the Aventri tool)). 

• Organize and support yearly team booster event

• Assist with catering working lunch for team workshops

Operational Administrative Support:  40

• Administer and coordinate the Know Your Customer (KYC) process for all new Airbus customers and as required for legacy customers.

• Administer and coordinate AirbusWorld onboarding documentation and connections which includes:

• Contract customization of the General Data Release Agreement (GDRA), the Maintenance Repair Overhaul ServiceS Agreement (MROSA), the Customer Support Agreement (CSA), the AirbusWorld General Terms and Conditions (including addendums), Company Registration, User Entity Administrator Agreement (UEA), AirbusWorld quotation, and regular communication with the AirbusWorld Administration Team.

• Communicates with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with Airbus policies.

• Ensures the safe storage and/or archiving of signed agreements, legal documents and other records.

• Under the guidance and direction of the CSD for MROs, administers and coordinates other special agreements required for lessors/third parties/consultants/aircraft owners (including P2F)/ MRO as owners for teardowns and other hybrid customers

• Supports the CSD MRO for the liaison with Hamburg EDP Team and administers the US version of the DOSA and EDPSO process with US based Design Organizations and STC Houses.

​Additional Responsibilities: 

Other duties as assigned:  5

• Any other needed administrative duties as assigned

Your Boarding Pass:

• Educated to 2 year Associate&39;s degree level (or equivalent) in business management or a related discipline 

• Excellent interpersonal and communication skills 

• Creative spirit with good management skills 

• Advanced level in English, other languages a plus 

• Autonomous, ability to take initiative, customer focused.

• Works well in a collaborative team environment.

• Present a professional appearance as generally accepted in the business and aerospace environment

• Use of Google Suite products 

• Authorized to work in the US, Able to work in US without current or future need for  visa sponsorship  

• 1 (Minimal) Domestic and International travel

Physical Requirements: 

• Onsite or remote:  The candidate will be expected to be on-site at least 3 days per week (after probationary period)

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Not applicable

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Not applicable

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Not applicable

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. Not applicable

• Sitting:  able to sit for long periods of time in meetings, working on the computer. Not applicable

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor. Not applicable

• Travel:  able to travel independently and at short notice. Not applicable

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. Not applicable

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 06.14.2025

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.