At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB Title: Flight Operations & Experience Coordinator

LOCATION: Hawthorne, CA or Dallas, TX

FLSA STAUS: Non-Exempt

REPORT TO: Head of On Demand Sales and Operations

About the Role

We are seeking a highly organized and customer-focused Flight Experience Coordinator to join our private aviation team. In this role, you will ensure seamless travel experiences for our clients by managing key logistics, coordinating services, and maintaining clear communication with both clients and operators.

Key Responsibilities

• Flight Monitoring & Operator Coordination – Track flights, liaise with operators, and proactively address any issues to ensure smooth operations.
• Client Communication – Serve as the primary point of contact for clients regarding flight adjustments, passenger manifest changes, and travel details.
• Passenger Information Accuracy – Ensure all client details (names, weights, birthdates, luggage, etc.) are correct and relayed to operators.
• Itinerary Management – Prepare and send detailed flight itineraries to clients.
• Operational Support – Assist the On-Demand Charter and Sales Teams with trip coordination and, if necessary, source aircraft.
• In-Flight Catering & Ground Transportation – Arrange and confirm catering orders and ground transportation to meet client preferences.
• Customer Experience Excellence – Provide a high-touch, personalized service to meet the needs and expectations of our high-profile clientele.

Qualifications & Experience

• 1+ year experience in private aviation, travel coordination, or concierge services required.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally and efficiently with clients, operators, and internal teams.
• Proficiency in flight tracking tools and CRM systems is a plus.
• Ability to work effectively in a fast-paced, high-pressure environment.
• A commitment to exceptional customer service and problem-solving.

Why Join Us?

• Work in the exciting and fast-paced world of private aviation.
• Be part of a team dedicated to providing top-tier experiences for elite clients.
• Flexible work-from-home opportunity with a structured schedule.

Miscellaneous Requirements:

• Valid driver’s license and reliable transportation.

• Is at least 18 years of age and has authorization to work in the United States.
• Computer, office equipment, phone skills.

• Ability to read, write and speak English effectively.
• Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
• Authorized to work in the U.S. per the Immigration Act of 1986.

Physical requirements:

• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender.