Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Duties and Responsibilities/Essential Functions

• Oversee and develop all aspects of the flight training customer billing cycle, from training deposits to final invoicing for a global customer base.
• Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Provide input and work closely with the new ERP system that is being implemented.
• Collaborate with Flight Training Account Management, Sales, and Accounting teams to ensure invoicing is accurate to provide a world-class customer experience.
• Develop processes to ensure that all Flight Training Billing Analyst processes are scalable for future business growth across all Cirrus training locations.
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Maintain and create customer accounts and contacts in the ERP software.
• Analyze data from multiple systems and reconcile discrepancies.
• Responsible to issue and receive upwards of $5 - $10 million in annual flight training revenue.
• Participates in special projects across departments and provide directional feedback.
• Follow-up on delinquent payments.
• Manage all inbound customer payments using various payment methods.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors degree in accounting, finance or related field required.
• 3 years of billing and/or financial experience, including customer facing duties required.
• Strong customer service orientation.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently while navigating complex customer scenarios.
• Must be detail-oriented and conscientious in billing duties.
• Ability to prioritize and multitask in a dynamic environment.
• Ability to work with other departments.
• Ability to plan, design, execute, and supervise administrative processes to support customer service.
• Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
• Well versed in standard Microsoft Office Software, Adobe suite, and ERP systems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.