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Inflight Retail Operations Coordinator
Application deadline: 15.09.2024
Location: Norway
Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Inflight Retail Operations Coordinator?
Come join our team!
With the addition of new destinations and our continued growth, Norwegian is establishing an additional position within the Inflight Retail team.
The Inflight Retail team is responsible for managing and overseeing the sale of retail products on flights while ensuring smooth and seamless inflight retail related operations.
For the Inflight Retail Coordinator, this includes a variety of tasks and functions. Here are the primary responsibilities:
- Monitor and follow up on daily inflight retail operational performance;
- Collaborate with external partners to track operational KPIs and performance on the agreed service level targets
- Work closely with internal stakeholders and cabin crew, to share relevant updates and gather input and feedback on operational performance.
- Initiate activities to continuously improve costs and efficiency within Last Mile Handling services.
- Analyze operational performance, identify areas for improvement, and drive the necessary actions.
The Inflight Retail Operations Coordinator position is based at Fornebu, and reports to VP Inflight Retail.
We can offer:
- Market-aligned compensation
- Possibility to travel in Europe with employee priced tickets
- Set your own footprint in a friendly working environment
- Passionately colleagues and an energetic and innovative work environment
- Good pension schemes
- Health care and travel insurences
- Employee share savings plan
You are our ideal candidate if:
- Excellent communication skills, both verbal and written
- Excellent organizational skills
- Strong analytical skills
- Excel knowledge and ability to analyze and develop performance reports
- Ability to work on own initiative and in a high-pace environment
- Flexibility and ability to adapt to change quickly
- Previous experience within airline industry is preferred but not mandatory
- Excellent command of English (written and oral).
- Scandianvian language is an advantage.
In this role you will be responsible for:
- Monitor and follow-up on daily operational performance
- Together with external partners, follow up operational KPI’s performance and SLA (Service Level Agreement) targets
- Initiate, implement and monitor the performance of agreed corrective actions
- Continually review processes with target of improving efficiencies and introduce solutions to minimize cost
- Collaborate closely with external stakeholders – provider of retail services and providers of last mile handling services for delivering on the agreed service targets
- Collaborate closely with internal stakeholders – Operations department, cabin crew representatives for sharing the relevant updates and gathering the required frontline input and feedback on operational performance
- Initiate activities for continuous cost and efficiency improvements within Last Mile Handling services
- Be the point of contact on behalf of Inflight for Charter flights etc.
- Be the point of contact for any operational discrepancies.
Do you have any questions?
If so, please contact:
Ilze Silina
VP Inflight Retail
Email: ilze.silinanorwegian.com
Heidi Bluhme
Talent & Aquisition
Email: heidi.bluhmenorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language
“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”
We hope to welcome you on board!
Location: Norway
Travel required:
Application deadline: 15.09.2024
Our Story
Norwegian is a leading Nordic aviation group headquartered in Fornebu, Bærum. The company has over 8,200 employees and owns two of the leading airlines in the Nordic region: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, with the goal of offering customers seamless travel across the airlines networks. Norwegian Air Shuttle has around 5000 employees and offers an extensive route network connecting the Nordic countries to popular destinations in Europe. Widerøes Flyveselskap is Norways oldest airline and has more than 3,500 employees. The Norwegian group is a driver for sustainable solutions and continuously works to reduce its own emissions. Among several initiatives, investment in the production and use of sustainable aviation fuel (SAF) is the largest focus. Norwegian aims to become the sustainable choice for passengers and contribute to the green transformation of aviation.
