Tasks
Dependent on the assignment the tasks include the following:
- Providing clarifications, remedies, and tips to customers on the pool unit return process
- Monitoring, reporting, and carrying out periodic reviews and/or audits within the internal ERP on the inventory and equipment entries of pool units
- Improving the general return processes to reduce and/or prevent the increase of pool unit stock,in collaboration with the inbound supply chain
- Managing the KPI reports, analysing the return process, and establishing and fulfilling performance dialogues with customers
- Advising, guiding, and supporting process interfaces
- Identifying potential critical points or improvements in existing services by providing all necessary information for proactive input to the Customer Service Italy Team Leader
- Working with various systems such as SAP, t/track, etc.
Requirements
The ideal Pool Balancing Specialist should meet the following requirements:
- Degree in a relevant field is required
- Proficiency in English and Italian is required
- Good knowledge in Microsoft Office and SAP is required
- Previous customer service experience, particularly in the aviation
- Responsiveness, dynamism, flexibility in caring out assigned tasks
- Attention to quality of work and reliability
- Ability to prioritize activity assigned
- Cooperation skills
- Effective communication at every organizational level
- Service / Customer Orientation
- Building relationship based on trust with internal and external customers
- Problem solving of internal and external customers issues
Company
About Lufthansa Technik Milan S.R.L.
Lufthansa Technik Milan is a fully owned subsidiary of Lufthansa Technik AG specialized in providing a full range of aircraft maintenance services, 24/7 AOG recovery, as well as logistics services. Lufthansa Technik Milan current capability includes Airbus A320 Family, A330, 737NG, 777, 787 and A350. Since September 2010 Lufthansa Technik Milan is approved for A-Checks on A330 and Base Maintenance on A320 Family enabling it to carry out more extensive maintenance work at the Malpensa base like for example engine and APU changes, structural repairs, complex modification, engine washes, air turbine tests, borescope inspections and full engine run-ups amongst other services.
www.lufthansa-technik.com
