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WELCOME TO SITA
Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE AND THE TEAMThis role supports the Passenger Platform and Ecosystem product team. The individual will develop specialist product knowledge and act as a key liaison between various stakeholders including service management and product development teams.
WHAT YOULL DO
Support the product teams:
- Analyse, document and enhance customer requirements and business process.
- Support with interactions with pre-sales, sales and business development in all four GEOs.
Product Content Management, Q&As and Knowledge Base and AI integration:
- Create and enhance the RFP Q&A repository to ensure accurate and up-to-date responses for client inquiries.
- Collaborate with Product Managers to manage content and standard responses to accelerate the preparation of responses to Requests for Proposal (RFPs).
- Maintain sales collateral and toolkits that assist in product positioning, customer engagements, and sales enablement.
Assist Product manager with management of their product line:
- Assist the Product Manager in product research, development, and lifecycle management.
- Lead delivery of new product features with cross-functional teams, including engineering, sales, and operations, to ensure seamless execution.
- Support project management activities, tracking progress, milestones, and deliverables.
- Help manage product backlog, user requirements, and feature prioritization.
- Assist in customer feedback analysis and implementation into product development.
- Monitor product performance, tracking key metrics and recommending optimizations
Qualifications
- Experience of working in a matrix environment liaising with different teams to drive overall product success.
- Business / Engineering / Science related qualification to at least Bachelorβs Degree level. Other Degree level backgrounds considered.
- Minimum of 3 years experience working in a Product environment.
- Good knowledge of Microsoft Office tools.
- Demonstrated ability to work effectively in diverse groups at various levels of the organisation.
- Excellent written and verbal communication skills.
- Ability to work with remote teams.
NICE-TO-HAVE
Relevant experience in Air Transport Industry
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
π‘ Flex Week: Work from home up to 2 days/week (depending on your teams needs)
β° Flex Day: Make your workday suit your life and plans.
π Flex-Location: Take up to 30 days a year to work from any location in the world.
πΏ Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
π Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
π Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
