Senior Analyst-Aircraft Health Monitoring Fleet

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

The Aircraft Health Monitoring (AHM) team plays a vital role in improving the timely and completion performance of Uniteds network by turning unexpected aircraft system failures into scheduled maintenance. The Senior Analyst provides troubleshooting expertise and mentorship to field technicians on complex aircraft issues by responding to fault messages, researching, and analyzing sensor data, and/or maintenance log page history for Uniteds mainline fleet of Boeing and Airbus aircraft. The Senior Analyst leverages OEM, third party and United software to build maintenance work orders and develop fix-plans that resolve aircraft defects before they occur. The role also interfaces with maintenance technicians for chronic and in depth troubleshooting and system recovery. Once the Integrated Aircraft Health Management (IAHM) program is implemented, this role will also be responsible for managing systems and actioning any alerts with the intent of taking maintenance program credit.

• Responsible for day-to-day identification, management, and execution of aircraft readiness status through continuous evaluation of condition monitoring and predictive maintenance alerting, system operational trends and repair needs
• Oversee systems and parameters approved for IAHM to make aircraft airworthiness determinations that provide economic efficiencies while maintaining or improving operational safety.
• Assist Station Maintenance Technicians (either direct or remote) by crafting in-depth, accurate and complete troubleshooting work orders, detailing repair plans by securing resources, including maintenance manuals, parts, tooling, ground time, and labor hours required.
• Liaison with Tactical Fleet Managers, Line Maintenance Stations, Maintenance Control, Line Planning, and leadership teams on daily operational calls to ensure a proven recovery plan is in place for high priority, critical aircraft system operation prior to incurring a service interruption.
• Supervises the operational lifecycle of AHM log pages and communicates findings to AHM team, Predictive Maintenance Engineers, and Reliability Engineers on top causes of mechanical delays and cancellations for each fleet type to identify new predictive model opportunities.
• Track corrective actions performed by line maintenance on AHM work orders for final fix or recommend further troubleshooting requirements.
• Routinely audits AHM work orders to identify when alerting criteria or work order adjustments should be made to improve operational reliability of United’s fleets.
• Responsible for training and oversight of new AHM team members on best practices in researching, utilizing, and leveraging OEM, Third Party and United internally developed alerting data, and trending software applications.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 5+ years’ experience in aircraft systems maintenance troubleshooting.
• Solid understanding of United Aircraft manuals systems
• Ability to read wiring diagrams and aircraft system schematics.
• Background in Microsoft office applications Word, Excel, PowerPoint, Teams
• Oral and written communication skills
• Ability to work alone without supervision and in groups.
• Time Management skills
• Ability to work all shifts (Days or Nights), 12hr days, weekdays, weekends, and Holidays.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is a crucial function of the position.

• Training/Knowledge Base on one or more of United’s fleet types
• Aviation Systems Engineering
• Avionics Engineering
• Aviation Tech Support or Maintenance Supervisory experience
• Airframe and Powerplant License
• Airworthiness Release Authorization
• Broad knowledge of aircraft maintenance operations
• Experience in Diagnosing aircraft systems defects.
• Expertise in aircraft systems on United Boeing and Airbus fleets

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.