Role Introduction
Reports to: Solution Lead / Senior Solution Lead
This role is part of the Solution Centre in our Information Technology (IMT) department who strive for continuous improvements so that we can provide our customers with a seamless experience with Cathay.
As the Solution Analyst, you will play a crucial role in translating business requirements into functional and technical specifications. You will work closely with both internal and external stakeholders to drive the end-to-end solution development of software applications, ensuring the delivery of high-quality, user-friendly applications which reflect Cathay’s vision to becoming one of the world’s greatest service brands.
With your expertise, skills and knowledge in solution delivery, you will be assigned to be part of our Customer solution team to work on systems which support all of our business-to-business (B2B) sales and operations. Enabling you to gain exposure in B2B systems that only a world-renowned airline can give.
Key Responsibilities
- Analyse requirements and assess detailed solutions options from a system perspective
- Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered
- To ensure requirements are mapped and documented to functional and technical specifications for software development projects
- Contribute expertise in supporting the development of technical specification
- Hands on technical development and implementation is required
- Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations
- Review the Application Development vendors on development and implementation work as required
- Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards
- Contribute and follow standards and frameworks for development
Requirements
- A minimum of 6 years of IT with at least 3 years in application development and support
- Tertiary qualifications are essential
- Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders
- Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
- Experience in Agile delivery model is an added advantage
- Good understanding of technology concepts, trends and capabilities
- Effective verbal and written communication skill
- Candidates with less experience may be considered as Solution Specialist
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
