SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.SPACEPORT OPERATIO
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Spaceport Operations Specialist
Job Description:

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist will be to provide leadership to the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITES:

  • Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events
  • Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
  • Train staff on customer service, anticipating guest needs and problem resolution
  • Enforce proper safety practices with staff and leads
  • Coordinate and enhance time management for team
  • Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs
  • Create and maintain in-person and online training materials
  • Oversee performance management for Spaceport Operations staff
  • Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
  • Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
  • Obtain multiple bids from competing contractors by creating scopes of work
  • Perform job walk-downs with vendors, engineers, supervisors, and managers
  • Create RFPO’s and assists the buyers with vendor selection
  • Ensure purchase orders are accurate with no cost over runs
  • Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATONS:

  • High school diploma or equivalency certificate
  • 2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

  • Experience opening new operations and/or creating operational procedures from the ground up
  • Experience leading a team within the hospitality or operations industry
  • Advanced knowledge of customer service and problem resolution
  • Experienced with Microsoft Office and Outlook
  • Excellent communication skills both written and verbal
  • Excellent knowledge of room inventory, housekeeping processes and guest service
  • Experience in a corporate environment
  • Proficient knowledge of human resources management
  • Ability to organize work for large groups in various service formats
  • Strong time management skills
  • Experience with high volume, complex multidisciplinary operations
  • Experience leading groups in large team settings of 10 or more staff members
  • Eye for aesthetic industrial design
  • Experience with facilities within an aerospace industry
  • Familiar with space planning procedures and operations
  • Ability to create and update RFPOs and facilities work orders in an ERP software
  • Ability to work effectively in a team environment
  • Ability to make independent judgments with limited information
  • Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
  • Logical and strategic approach to solving problems
  • Ability to read and understand basic floor plans
  • Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

ADDITIONAL REQUIREMENTS:

  • Must be able to lift up to 25 lbs. unassisted
  • Must be able to stand for long periods of time
  • Must be able to work all shifts, weekends, non-standard work-week hours, and overtime as needed

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliancespacex.com.

Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1265 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.
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Job Info
Location
Starbase, TX, United States
Type
Permanent
Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1265 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.

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