Sr IT Customer Support Specialist

The role of the Industrial Network Engineer is to provide technical implementation services to support the evolution and ongoing support of customer networks in response to projects (all types), upgrades, service and feature enhancements and for remediation/break-fix services. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the customer and Honeywell. This role also provides senior networking technical support internally including collaboration with design and Architecture Engineering teams. An understanding of the role of Operations; troubleshooting practices and the use of proactive and reactive tools is important. Concepts such as driving value, always delivering quality, and understanding how their work impacts service resiliency are important. Understanding risk and having strong decision-making skills on assessing risk to the production network is essential to the success of the Industrial Network Engineer.

Key Responsibilities

• Respond to and resolve network-related issues promptly in a 24x7x365 material handling environment.
• Multiple successful implementations of (including the ability to design, configure, upgrade, manage, and troubleshoot) DC technologies, Route & Switch IOS designs, WLAN access points and controllers
• Expert level knowledge in WAN/LAN topologies, including routing protocols, SDN, NextGen FW, and wireless
• Advanced network troubleshooting skills including debugs, routing topology tables, software defined networking, 802.1x authentication, Layer 2 switching & VPCs
• Must have knowledge of networking features and protocols such as spanning tree, ARP, CDP, EIGRP, OSPF, BGP, VPLS, DMVPN, Etherchannel, 802.1Q trunking, QoS, Multicast, 802.11, CAPWAP, 802.1X, EAP, IPsec, RADIUS/TACACS+, SNMP
• Ensure proper network connectivity for all servers, workstations, and network appliances between Honeywell and vendor environments
• Troubleshoot advanced and complex network-related problems including routing, L1/2 Switching, remote access, internet access, 802.1x, Wireless, and firewall rules to resolve operational issues and optimize services
• Monitor network performance to identify and to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
• Configure and maintain network equipment as needed, including routers, switches, firewalls, and wireless networks
• Proactively manage network standards, documentation, performance baselines, and capacity planning
• Ability to design repeatable, reliable, and scalable network architectures with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
• Conduct regular network performance tests and recommend improvements.
• Maintain and create network diagrams and supporting documentation for customer sites and services and reviews documents created by others
• Mentor and provide guidance to junior network engineers and analysts. • Validate and document change requests in Dashboard to ensure accuracy and completeness

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Configure and maintain network equipment, including routers, switches, firewalls, and wireless networks.
• They are also responsible for mentoring personnel and ensuring all network related incidents are worked in a timely manner and support is being performed adequately by all engineers
• Ability to assist with performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
  Provide operational support for Enterprise Wireless network with multiple SSIDs and authentication methods, for various end points in a highly availability solution

WE VALUE

• Bachelors degree from an accredited institution in a technical discipline such as the sciences, technology, engineering, or mathematics
• Experience with network management tools & technology such as Sniffers (Wireshark), Logic Monitor
• The candidate must have the technical skills and integrity to meet and exceed customer expectations
• LICENSES REGISTRATIONS &/or CERTIFICATIONS:
• CCIE a bonus
• (CompTia Network+, JNCIA-Junos, ACMA, VCTA-NV)

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.