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Who we are

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across all the portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond.

What Our Expectations Are

In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchspan customer service. We drive change and quality through our employees imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system. 

Functional Description:

The Repair and Overhaul Customer Solutions (ROCS) team is responsible for managing the entire customer experience when there is an engine or APU repair, or overhaul required on P&WC engines. We strive to deliver a white glove service to our customers. As part of the team, you will have the key role in creating cost estimates & invoices for our customers. This function works hand in hand with the Event Managers (the main point of contact of  our customer while they have an engine in one of our facilities) in is customer facing duty.

Roles & Responsibilities:

• Responsible to generate/revise accurate engine cost estimates, draft Invoices, and final invoices for the Event Managers
• Generate gross margin sheets for all repair and overhaul events              
• Fill Smart claims and submit them for approval
• Responsible for processing warranty claims  
• Adjudicate the different types of standard warranty and campaign warranty for engine events
• Fill SPOT (Special Coverage One Time) requests and submit them to engineering programs for special warranty consideration
• Calculate warranty percentages based on remaining cycles of LCF parts
• Work with the warranty team to resolve hold-ups for warranty claims
• Attend warranty meetings to identify roadblocks for warranty submission
• Apply warranty to Estimates and Draft Invoices
• Enter and process DIAs (Draft Invoice Adjustments) into MMP534 and submit it to Manager and Finance Department for approval.
• Update cost estimate/billing information in CRM             
• Ensures customer centric KPIs are met.
• Promote reporting automation, self-serve analytics consumption and analytics-driven decision-making.
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Comply with Global Trade requirements (export controls).

Qualification and Skills:

• A University Degree or equivalent experience with 2-5 years of prior relevant experience, or an Advanced Degree in a related field.
• Related field are Business Administration, Aerospace, Engineering or the like.
• Strong interpersonal communication skills in English
• Flexibility in working hours
• Be results & solution driven
• A team player, leading by example.
• Comfortable with talking to customers on the phone.
• High level of curiosity to identify and create new business opportunities in untapped areas.
• Experience with SAP and Microsoft softwares, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time
• This position requires flexibility to support outside typical office hours (Will need to support Eastern Time Zone hours)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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