Staff Assistant, Workers Compensation

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This role is a crucial part of the Workers Compensation team in the People department.
• You’ll be providing essential administrative support that ensures the smooth handling and resolution of workers compensation claims, contributing directly to the wellbeing of our employees and the efficiency of our operations.

• Maintain relationships with internal programs (e.g., Safety, HUB/Stations, attorneys, Payroll, vendors) and external insurance carriers
• Manage time and attendance, process expense reports, invoices, and order supplies
• Monitor shared inboxes, process workers compensation subpoenas, and respond to defense attorney discovery requests
• Communicate with legal, payroll, and retirement contacts for employment verification ahead of full and final claim settlements
• Submit consideration payment requests and send settlement/separation correspondence to relevant contacts
• Review incoming medical bills and forward to Third Party Administrator (TPA); assist TPA with wage statement inquiries using HEC, Sharp, Workbrain, and EC systems
• Schedule meetings, coordinate food orders, assist with department/vendor event planning, and support team-building events
• Staff Injury Hotline to assist injured team members, complete CA DWC1 forms, and handle injury reporting materials (e.g., brochures, print requests)
• Edit Injury Reporting System notification email distribution lists and collaborate with the CERS program administrator on technical issues
• Assist with flight reservations via QIK/Sabre, travel history checks for employees with injury claims, and deposit departmental checks into credit union accounts for proper accounting allocation

Minimum Qualifications - Education & Prior Job Experience

• High school diploma or equivalent
• Strong background in administrative roles, especially within legal, workers compensation, or insurance sectors
• Exceptional organizational skills and attention to detail
• Familiarity with legal documents and processes, especially in handling subpoenas and settlement agreements

Preferred Qualifications - Education & Prior Job Experience

• Experience in workers compensation or a related field is preferred
• Ability to handle sensitive/confidential information
• Ability to handle multiple priorities effectively
• Experience with Workbrain timekeeping systems

Skills, Licenses & Certifications

• Experience with using Excel and basic functions
• Outstanding verbal and written communication skills, with the ability to collaborate at all organizational levels
• Proficiency in the QIK/Sabre environment
• Experience working with Workbrain timekeeping systems
• Physical ability to perform the jobs essential functions safely, with or without reasonable accommodations

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.