About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a junior Service Desk Technician. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

What’s In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Work Location
Roy, Utah, or hybrid remote

Travel
<10

Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.

Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.

Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.

ASFS

Education and experience requirements for this position are as follows:

• High School Diploma and 4+ years of software engineering or similar technical experience, or
• BS/BA in Computer Science or Software Engineering and 0+ years of experience, or
• MS/MA in Computer Science or Software Engineering and 0+ years of experience

Required Experience & Skills:

• Excellent customer support skills
• Experience with Active Directory, desktop support, and ticketing systems
• Experience working in a Service Desk/Help Desk team environment

Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred, but not required.

Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.

Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.

Preferred Education, Experience, & Skills

• Bachelor’s degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoD customer
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service