Tech Support Specialist – Redefine Aerospace at Midnight
Location: Annapolis, MD $34/hour Full-Time Consultant – 12 Months
Shift: 11:00 PM – 7:30 AM Monday to Friday Some weekends & holidays required

PDS Tech Commercial is seeking a skilled Tech Support Specialist to support a 24/7 Network Operations Center (NOC) in the aerospace industry. This critical role ensures uninterrupted communication and data flow across aviation networks worldwide. If you’re passionate about solving technical problems and ensuring high-performance systems, this is the opportunity for you.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

As a Tier 2 NOC technician, you will be responsible for incident management, troubleshooting, and maintaining systems that support global air-to-ground communications.

Key Responsibilities:

• Monitor network management systems and coordinate with telecom providers for service restoration

• Track and document incidents with accuracy and timeliness in the management tool

• Troubleshoot and resolve network/system issues of moderate complexity

• Apply technical knowledge to oversee high-availability IP networks, messaging systems, and data communications

• Collaborate with senior team members to resolve critical service issues

• Follow established processes and use discretion to escalate when needed

• Participate in system configuration and maintenance efforts to enhance efficiency

• Train across three core NOC areas:

  • Transport: Monitoring all global network components including routers, switches, firewalls, and circuits

  • DataLink: Monitoring ground stations and processing systems enabling air-to-ground communication

  • Applications: Overseeing message channels that process millions of messages daily

• Network+ Certification

• Knowledge of TCP/IP protocols, computer networking, hardware/software interfacing

• Experience troubleshooting Cisco devices and working with HSRP/BGP protocols

• Understanding of ITIL/ITSM concepts and practices

• Associate degree or equivalent 2-year post-secondary training with 1–2 years relevant experience OR high school diploma/GED with 2+ years of experience

• Strong customer service skills

• Ability to multi-task, prioritize, and manage high-pressure incidents effectively

• CCNA Certification

• Familiarity with Remedy, Netcool, ServiceNow, Office 365

At PDS Tech, we connect exceptional people with industry-leading opportunities. You’ll be joining a high-impact, mission-critical team that supports cutting-edge aerospace technologies and global operations. Our culture values precision, teamwork, and continuous learning.

What you’ll gain:

• Hands-on experience in a 24/7 operations center supporting global aviation systems

• Technical training across multiple network support domains

• A collaborative environment focused on innovation, performance, and safety

• Opportunities for career growth and exposure to a global aerospace leader

We value diverse backgrounds and believe inclusive teams drive better results. Your perspective and ideas will help solve the most complex challenges in aerospace and drive real-world impact.

Apply now to bring your technical support expertise to a role where you’ll be helping maintain the systems that keep aircraft connected and operations running worldwide.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance