How youll help us Keep Climbing (overview & key responsibilities)

Vision: Deliver world-class service to all customers.
Mission: Make every customer feel like the most valued person.

As an Operation Agent, you will work with an innovative team whose common goal is to ensure that our customers baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As an Operation Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.

Operations Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks may include bending, stooping, and twisting, standing, and walking. Work tasks are repetitive and may include actions such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, to name a few).

Summary of responsibilities (not comprehensive of all tasks):

Supervise BW vendor tasks, such as the safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from the aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions.
Observe and monitor the Security and BW vendor activities that include the safeguard of Cargo, baggage, and mail from damage, loss, and weather.
Occasionally lift and load baggage onto carts and to ensure each bag reaches its destination.
Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passengers destination.
Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Delta benefits as per local regulations and work rules will apply.

What you need to succeed (minimum qualifications)

Consistently makes safety and security, of self and others, the priority.
Embraces a diverse set of people, thinking, and styles.
Be authorized to live and work in Mexico at the time of your application.
Must be fluent, both written and orally, in English
Must be fluent, both written and orally, in Spanish
Have a high school diploma or GED equivalent
Have valid drivers license
Valid Mexican Operations License issued by Secretaria de Comunicaciones y Transportes
Valid Medical Certificate
Be at least 18 years of age
Pass an extensive post-offer pre-employment background check
Ability to occasionally lift bags or items weighing up to and including 50 pounds
Ability to occasionally lift bags or items weighing between 50 and 70 pounds
Possess basic computer skills
Have strong verbal communication skills
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

What will give you a competitive edge (preferred qualifications)

N/A

Operations Agent - TQO

Company Overview