Innovate to solve the worlds most important challengesThis position will be for 3rd Shift 8p > 6:30a EST Sunday through Wednesday nights. 4 10hr shifts with 3 days off per week.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on Machine controllers and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Be part of a team that is solving complex technical problems for external customers
- Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
- Document details pertaining to issues being worked on
YOU MUST HAVE- Bachelors degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
- 0-1 year of related
WE VALUE- Bachelors degree in Engineering or Computer Science
- At least 1 year of experience troubleshooting electrical issues
- At least one year of experience reading, reviewing and interpreting electrical schematics
- Customer facing experience
- Experience in the automation/material handling industry
- Ability to focus on relevant information and identify and execute on key details
- Experience with C programming languages
- Experience programming and installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
- Experience with SQL, creating queries, and data analysis
- Experience with VFDs, electric motors, and sensing devices
- Experience programming and installing Panel View (HMI)
- Ability to consistently make and execute timely decisions
- Ability to quickly analyze, incorporate, and apply new information and concepts
- Excellent interpersonal, verbal & written communication skills
- Demonstrated experience with Knowledge Management & Call Center Management
