All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job Description
Roles and Responsibilities
Independent Professional
Maintain safe work environment, product integrity & compliance to GE values
Proactive leadership within Airframer Customer Team
Engages independently with customer
Intervention reporting and related quality investigation follow-up
Issue work orders/dispositions to Technician team and/or coordinate/execute/oversee workscopes
Implement corrective actions through Daily Management for major Mx activities or engine caused disruptions as necessary
Respond to technical inquiries from customers
After hours support as necessary to meet delivery demand
Respond to non-technical customer inquiries
Data intelligence requests on aircraft status/sales/delivery/strategy
Deliver customer training and develop/maintain SOPs & guidelines
Manage local spare part/tooling inventory, including import/export issues
Quality Management: NOE/QEM Management
Ledger invoice review with customer for engine work performed
EIS Support (customer setups)
Backup support for FSEs & assist customer support team as necessary
Engineering disposition requests as required
Maintain AOG responsiveness at airframer
Able to diplomatically navigate through volatile & potentially contentious issues
Required Qualifications
- This role requires advanced experience in the Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
Additional Job Description
Additional Information
Compensation Grade
LPB1
Relocation Assistance Provided: Yes
