We are seeking a transformative design leader to elevate TUIs digital experience across our Markets & Airline business units, placing customers at the heart of everything we create.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

• Youll define and drive a compelling vision for digital experience excellence across our Markets & Airline business units, placing customers at the heart of our digital products and services.
• Were looking for someone to lead and nurture a diverse, multidisciplinary team of 30-40 design professionals, creating clear career pathways and fostering a culture of innovation and continuous improvement.
• In this role, youll establish design as a strategic business function, ensuring that user-centered methodologies inform decision-making at all levels of our organization.
• Youll oversee the evolution of our design system and build DesignOps capabilities to improve team effectiveness, workflows, and tooling while defining meaningful KPIs to measure design impact.
• Working closely with Product and Technology leadership, youll align on roadmaps and shared goals while demonstrating designs commercial value across the business.
• The position involves translating complex requirements into intuitive, accessible experiences across all touchpoints, implementing scalable design operations and robust research practices.

ABOUT YOU

• You have proven leadership experience in digital product design, with expertise across multiple design disciplines including UI/UX, Research, and Service design.
• Your portfolio demonstrates how youve delivered business impact through design excellence in complex organizations.
• Youre experienced in building and scaling high-performing design teams, implementing DesignOps practices, and governing design systems.
• You possess excellent stakeholder management skills with the ability to influence at executive level, balancing business objectives with customer needs.
• Working in cross-functional, agile environments comes naturally to you, along with a deep understanding of design thinking methodologies and workshop facilitation.
• Youre passionate about accessibility standards and inclusive design practices, with excellent communication skills to articulate design decisions to both technical and non-technical audiences.

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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