Position Summary
The Senior Instructional Designer consults on the analysis, design, and development of training solutions that will address the needs of JetBlue corporate and operational Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs when applicable. As part of this role, the Senior Instructional Designer manages client and business partner relationships, designs highly effective training and performance support materials based off sound learning principles, and manages projects effectively. This involves partnering with Business Partners, Subject Matter Experts (SMEs), and designated leads using consulting skills to perform needs analysis, select the right delivery option(s), design the solution, and support corporate-wide training initiatives. The Senior Instructional Designer should also be able to develop online or print-based instructional materials to adhere to internal Style & Brand guidelines.
Essential Responsibilities
- Leads the analysis and design phases of new programs and training initiatives
- Leads instructional design consultation discussions, including intake discussions, with Leadership, JetBlue University (JBU) colleges, SMEs (Subject Matter Experts), project leads, and Business Partners for training needs during all phases of learning solution development
- Performs varied analyses to determine performance gaps and job tasks that require instructional intervention
- Consults with learning data analytics team to determine measurement strategy and impact of training solutions
- Works independently or with peers to design and develop end-to-end training or performance support solutions across multiple platforms
- Develops and maintains all aspects of large-scale project plans and project documentation using Workfront
- Partners with the other Learning Design peers to effectively support, influence, and contribute to all phases of Learning Design including analysis, content development, release, support, evaluation and revision cycle
- Works within, suggests, and promotes the guidelines and recommendations for processes and procedures related to design, development, and courseware implementation
- Provides quality assurance on developed content, pending project size, type, and criticality
- Establishes and communicates guidelines and recommendations for processes and procedures related to Instructional Design
- Proactively conducts peer mentoring or training on topics related to Instructional Design
- Develops and maintains relationships with Business Partners who may assist with the development of training solutions, which may include the selection of Business Partners in partnership with the JetBlue’s sourcing team
- Works with Leadership and peers to design, support, and maintain strategic initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentation
- Keeps abreast of new and developing trends in training and adult learning, applies them to Learning Design initiatives, and creates opportunities to develop others (peers, faculty, SMEs, etc.) in these areas
- Contributes to the immediate and long-term vision of the Learning Design team; researching, implementing, training and developing using the guidelines provided by leadership
- Other duties as required
