Signature Aviation is seeking a highly skilled and proactive Senior Site Reliability Engineer (SRE) to drive operational excellence, reliability, and performance across our next-generation web and mobile digital platforms.
In this role, you’ll collaborate closely with engineering, architecture, product, and security teams to design resilient systems, build world-class observability, automate operations, and support the seamless delivery of web and mobile digital experiences.

You will play a critical role in scaling our cloud-native, microservices-driven environments while ensuring availability, security, and performance for global users. This role presents an exciting opportunity to make a direct contribution to the success and resilience of our digital engineering initiatives at Signature Aviation.

• Design, build, and maintain scalable, reliable, and secure cloud infrastructure for digital applications and platforms (web and mobile).
• Implement and manage robust monitoring, alerting, and observability frameworks across all environments to ensure seamless operation and optimal performance.
• Collaborate with engineering and architecture teams to design for high availability, disaster recovery, scalability, and cost efficiency.
• Drive automation initiatives for deployments, operations, scaling, and incident response through Infrastructure as Code (IaC) and DevOps best practices.
• Lead incident management — ensuring rapid detection, coordinated response, root cause analysis (RCA), and remediation efforts.
• Integrate SRE principles such as SLAs, SLOs, and Error Budgets into application development and deployment processes.
• Optimize CI/CD pipelines to enable rapid, safe, and reliable releases.
• Contribute to ARB (Architecture Review Board) governance with a focus on reliability, scalability, and operational best practices.
• Champion a "shift-left" mindset for monitoring, performance, and security within product engineering teams.
• Support both web and mobile platform operations to ensure consistent reliability across user touchpoints.

Minimum Education and/or Experience:

• 7+ years of experience in Site Reliability Engineering, DevOps Engineering, or Cloud Infrastructure roles.
• Proven success managing production environments for both web and mobile platforms.
• Deep expertise in Kubernetes, container orchestration, and cloud-native infrastructure.
• Extensive experience implementing and maintaining observability solutions (Splunk, Dynatrace, Datadog, Prometheus, etc.).
• Hands-on experience leading incident management, with a strong focus on proactive monitoring and continuous improvement.
• Strong understanding of microservices architecture, distributed systems, and API-driven platforms.
• Familiarity with Agile/Scrum delivery processes and continuous deployment pipelines.
• Excellent troubleshooting, analytical, and communication skills with a collaborative, team-first mindset.

Additional knowledge and skills:

• Cloud Platforms: Azure (preferred), AWS or GCP.
• Containerization & Infrastructure: Kubernetes, Docker, Terraform, Helm, Azure DevOps, ARM templates.
• Monitoring & Observability: Splunk, Dynatrace, Akamai, Datadog, Grafana, New Relic, ELK Stack, Azure Monitor.
• Automation & DevOps: GitHub Actions, Jenkins, Azure Pipelines, scripting in Python, Bash, or PowerShell.
• Application Stack: Microservices, REST APIs, GraphQL APIs, React web frontends, Adobe Experience Manager (AEM) CMS.
• Authentication & Security: Auth0, OAuth, best practices for securing APIs and cloud-native systems.
• Incident & Problem Management: ServiceNow or similar platforms.
• Experience supporting customer-facing mobile applications (iOS, Android) from an SRE perspective.
• Azure Solutions Architect, Certified Kubernetes Administrator (CKA), or equivalent certifications.
• Knowledge of AI/ML-driven anomaly detection and predictive maintenance techniques.
• Expertise in cloud cost management and optimization.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks