Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals.

The Global Procurement (GP) organization at United Airlines is responsible for sourcing and procuring goods and services, as well as managing relationships with third-party suppliers. GP’s role is critical in driving operational efficiency by overseeing the entire procure-to-pay process and ensuring the strategic acquisition of goods and services essential to the airline’s success. We are committed to optimizing costs, maintaining supplier quality, and ensuring compliance with regulatory and sustainability standards, all while supporting operational excellence and aligning with United’s broader business objectives.

Procurement Enablement team is seeking a Procurement Systems Product Owner for its Procurement Systems Team to play a key role in digital transformation, shaping and optimizing procurement technology, workflows, and system enhancements. This role works very closely with Coupa as Procurement main Procure-to-Pay system, as well as other systems in procurement. Key responsibilities include driving tactical improvements, prioritizing product features, ensuring system functionality, and optimizing user experience. This role also involves designing workflows aligned with GP objectives, streamlining processes, and managing continuous system enhancements to maximize value across the organization.

As a liaison between Procurement, IT, and business users, this individual will work closely with stakeholders to identify pain points, prioritize enhancements, and drive continuous improvement.

• Support to implement procurement system enhancements based on business needs.
• Define and prioritize Coupa (or any procurement product) features, enhancements, and system improvements.
• Act as the first point of contact for system users, for troubleshooting issues, and support.
• Work with IT and relevant teams to track, escalate, and resolve system-related issues.
• Collaborate with IT and developers to translate business requirements into technical solutions.
• Continuously assess and suggest opportunities for automation, simplification, and efficiency gains.
• Drive user adoption and training, ensuring smooth implementation of new features.
• Work in an agile environment, participating in sprint planning, backlog grooming, and system testing.

Workflow Optimization & Innovation:

• Support the designing and streamlining procurement workflows to enhance system/product efficiency.
• Work with cross-functional teams to implement best practices and suggest process improvements.
• Ensure that procurement technology aligns with compliance, security, and business objectives.
• Monitor KPIs and user feedback to measure system effectiveness and identify further enhancements.
• Identify opportunities for innovation in procurement systems and digital tools.

Leadership & People management:

• Act as the primary liaison between Global Procurement (GP), IT, and business users to ensure procurement system enhancements meet operational needs.
• Gather feedback from end-users, leadership, and cross-functional teams to improve product functionality.
• Manage and mentor small team, set goals, provide coaching and mentorship to achieve success.
• Train and develop individuals and all team members on relevant products, systems, and tools.
• Support change management efforts by communicating product updates, leading training.
• Lead stakeholder engagement and training to maximize system effectiveness

• Bachelors degree in Computer science, information technology, engineering, supply chain management
• 5+ years of experience in procurement systems: invoicing, sourcing, catalog management, contract management, vendor management, and other functions under procurement.
• Hands on experience in any procurement systems such as Coupa, Ariba, Ivalua, and similar.
• Experienced in leading product owners, product managers, system analysts, or similar roles.
• Strong understanding of procure-to-pay processes and source-to-contract process and how they are implemented in procurement systems like Coupa.
• Expert in P2P systems, ERP solutions, and process automation.
• Expert in API connections, cXML, CSV, Flat file, EDI and other system integration modes.
• Experience in system configurations as: user accounts, roles, and permissions.
• Proven ability to work with IT teams, developers, and business stakeholders to translate business needs into technical solutions.
• Strong analytical skills to assess process inefficiencies and drive innovation.
• Excellent communication and people management skills.
• Proven track record in system improvements, and digital transformation.
• Excellent customer service and stakeholder management.
• Excellent project management skills
• Strong problem-solving skills with attention to details
• Advanced in data tools such as SQL, Palantir Foundry, and coding concepts
• Must be proficient in Microsoft Word, Outlook, Excel, and PowerPoint
• Highly structured with attention to details, and result oriented

• Masters Degree

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.