As a Department & Aircraft Parts Manager, you will oversee the daily operations and strategic growth of Fallon Pilot Shop while managing the sourcing, procurement, and sales of aircraft parts. This role requires a blend of leadership, sales expertise, inventory management, and vendor relationship management to ensure seamless operations, profitability, and exceptional customer service.
Key Responsibilities
Leadership & Team Management
- Recruit, train, and supervise a team of associates for the retail and parts departments.
- Provide ongoing coaching, mentoring, and performance feedback to maintain a high-performing team.
- Delegate tasks effectively and promote a collaborative, efficient work environment.
- Conduct regular team meetings to discuss goals, updates, and performance expectations.
Sales & Business Development
- Develop and implement strategies to achieve sales targets for both the retail and parts divisions.
- Identify and develop sales opportunities for aircraft parts and pilot supplies to internal and external customers.
- Build and maintain strong relationships with clients, including airlines, MRO facilities, flight schools, and aviation organizations.
- Collaborate with marketing teams to develop promotions, pricing strategies, and campaigns for sales growth.
- Provide exceptional customer service by addressing inquiries, offering technical guidance, and ensuring order accuracy.
Vendor & Supplier Relationship Management
- Establish and maintain relationships with reliable aircraft parts suppliers and manufacturers.
- Negotiate pricing, terms, and delivery schedules to optimize costs and ensure timely procurement.
- Monitor supplier performance and conduct quality assurance checks to meet industry standards.
Inventory & Procurement Management
- Maintain inventory levels for both pilot supplies and aircraft parts, ensuring availability for maintenance and flight school operations.
- Analyze technical specifications to source and procure aircraft parts that meet operational needs.
- Implement inventory control measures to prevent overstock, shrinkage, and shortages.
- Coordinate with logistics teams to ensure timely shipping and delivery of aircraft parts and retail products.
Reporting & Analytics
- Track and analyze sales, inventory turnover, supplier performance, and customer feedback to drive business decisions.
- Identify opportunities for process optimization, cost control, and revenue growth.
- Stay updated on industry trends, regulations, and advancements in aviation retail and parts distribution.
