Company Description
Are you ready to take your career to new heights? At Cathay we are not just an airline; we are an award-winning, values driven, complex global business with a rich history spanning over 79 years. We pride ourselves on our commitment to excellence, innovation, service and are dedicated to connecting people and cultures. We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are.
Role Introduction
Reports to: Cargo Duty Manager, Narita
Location / Country: Narita / Japan
Employment Condition: Permanent
We are looking for talented Cargo Services Executive who have a strong sense of self-development and aspirations to proactively seek the opportunity to gain various aspects of airline business of not only cargo but airports and passengers over a career.
The successful candidates are expected to assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements, and to ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
Selection process
- Written test & Group exercise (Online) - 31 March 2025
- First interview (Online) - 8 April 2025
- Final interview (In-person) - 16 April 2025
* Please make your schedule available on 31 March and 8 April for the first selection. Those who pass both 1 and 2 will be invited to the final interview.
Key Responsibilities
Customer Service
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Support the established performance targets through operational oversight and participation
Administrative Support
- Prepare flight documentation for crew and Customs
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Assist with crew administration and support matters at the port
Ramp Coordinator (RCO)
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Safety, Security and Compliance
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programmes established by Head Office and participate in audits as required
- Carry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
- University degree (or tertiary equivalent) preferably with a logistics, sales and spaneting or business discipline
- Minimum 2 years’ experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
- Excellent command of written and spoken English and Japanese
- Must have the legal right to live and work in Japan
Benefits
- Base salary: JPY223,300/month ～ (determined based on experience and skills)
- Fixed allowance per month: JPY38,000 + Basic salary x 7.4
- Other allowances: the company regulations apply
- Social insurance: Unemployment insurance, Workers compensation insurance, Health insurance, Welfare pension insurance
- Commuting expense allowance: Up to JPY50,000/month
- Working hours per day: 7.5 hours
- Break time: 1 hour
- Off day: Two days off every week
- Probation period: 3 months
- Annual leave: 16 days in the first year after completing probationary period (prorated based on the month of joining)
- Potential for additional discretional bonus (depends on the companys performance and financial status)
Personal & Application Information
Application
- Cover letter in English detailing your motivation for applying
- CV (Both Japanese and English version are mandatory)
*Please ensure that the dates in your resume are written in the Gregorian calendar (AD/西暦).
Application deadline: 17 March 2025
Date of join: 01 June 2025
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
