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To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.

To ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.

To provide support to port management to drive service excellence and delivery of the cargo services strategy.

Customer Service

• Support cargo reservations & bookings whilst providing exemplary customer service
• Provide timely vendor notification for on time & delayed flights
• Provide timely shipment status updates to customers
• Help to manage Ground Handling Agent performance and provide guidelines and instructions
• Support the established performance targets through operational oversight & participation

Administrative Support

• Prepare flight documentation for crew & Customs
• Check and review post flight documentation
• Prepare post flight reports in an accurate manner
• Provide freighter catering uplift & last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control & vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, ops & ground handling in order to ensure efficient handling of shipments
• Communicate effectively via channels stakeholders (customers, airport and cargo operations, suppliers, flight crew etc.)
• Assist with various admin station tasks such as SAP
• Coordinate weather diversions at diversion sites
• Handle diversion of Cathay Pacific Flights when required
• Provide crew admin & support matters at the port. Support station training activities as required
• Support station management in supplier oversight & report GHA performance issues
• Any other reasonable task as requested

Ramp Coordinator (RCO)

• Ensure required procedures are carried out by Ramp Handling Operator (RHO) & Cargo Terminal Operator (CTO) - for special cargo, movement of in/out cargo & mail units on an ad-hoc basis, loading & unloading of freighter, etc.
• Monitor optimisation of space utilisation for loaded Unit Load Devices & belly of freighters
• Ensure aircraft searches required by Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, RHO, CTO & Cargo Office
• Liaise closely with Cargo Office to provide info of freighter positioning if there is disruption of schedule
• Quickly resolve issues on the ramp
• Ensure safe operations during loading & unloading of freighters
• Assess cause of any delay & provide recommendations to supervisor for cause & solution
• Monitor acceptance & release of special cargo (animals, engine, vehicle, bulky shipment & odd-sized items)
• Coordinate activities in warehouse & conduct quality checks on cargo handling from CTO & RHO
• Any other reasonable task

Safety, Security and Compliance

• Ensure compliance to regulatory & internal safety, security, quality & procedural requirements
• Undertake quality check programmes established by Head Office & participate in audits
• May be designated Operational Duty Holder for the station
• Carry out responsibilities of a Dangerous Goods Coordinator as per agreed guidelines
• Emergency, Accident & Crisis Response responsibilities

Academic qualifications

• Diploma in a relevant field

Knowledge, skills, training and experience

• Minimum 2 years’ experience in the cargo industry is an advantage
• Strong communication skills
• Natural customer service orientation
• Attentive to detail
• Knowledge of MS Word, Excel and PowerPoint

** Please note that we will only be able to contact candidates who have been shortlisted for further consideration. **

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.