Job Summary
The Cirrus Aircraft Line Service Technician ensures every guest and employee receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. Line Service Technician participates in servicing, parking, and marshalling airplanes, along with other guests needs while adhering to the Cirrus Service Essentials. Secondary duties include assisting Flight Operations, Maintenance and other Cirrus team members with various tasks to ensure world-class lateral and outward service.
This role is part time, up to 20 hours per week. Saturday & Sunday 730am-430pm, and one 4-hour shift during the week.
Duties and Responsibilities/Essential Functions
- Provide the highest level of safety and service possible in a dynamic and challenging work environment.
- Marshall incoming aircraft and provide a warm welcome to guests.
- Assist guests with luggage, provide refreshments and record guests needs in a professional manner.
- Park and secure aircraft as appropriate after guests needs have been met.
- Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft and service fluids, oxygen and tires. Update aircraft databases and provide assistance with flight data subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
- Operate, maintain and detail aircraft tugs and company vehicles.
- Organize and maintain Line and Flight Operations equipment inventory.
- Assist with general cleaning of Cirrus facilities.
- Perform other duties as requested, directed or assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- High school diploma or GED equivalent required.
- Airport line operations experience preferred.
- Aviation industry experience preferred.
- Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
- Ability to build partnerships and work collaboratively with other departments and external vendors.
- Well versed in standard Microsoft Office Software.
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Ensures Exceptional Customer Service:
- Energizes the Cirrus Service Essentials
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Anticipates guests needs and responds promptly.
- Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Weekend work will be expected.
This position is located in Scottsdale, Arizona.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
