As an Advanced Field Service Engineer-Mechanical (Engines/APU) here at Honeywell, you will be an integral member of the Americas FSE team at Honeywell, dedicated to providing exceptional support to our assigned Fractional Aircraft Operator. Your primary responsibility will be to enhance customer satisfaction through effective technical support and issue resolution.

You will serve as a critical resource for one of the largest fractional aircraft operator customers. Your role will include onsite mechanical technical support primarily for Engines and Auxiliary Power Units (APU) at the customer location in Columbus, Ohio, as part of our Aerospace Technical Support global network. This support may include assistance via telephone, email, onsite visits, and HUB support, as necessary. Building strong relationships with customers to understand and address their technical needs is essential.

Your contributions will directly influence the efficiency, productivity, and safety of our customers operations through top-tier technical support and services.

You will report directly to the Senior Field Service Engineering Manager and will be working 100 onsite at client location in Columbus, OH.

KEY RESPONSIBILITIES

• Serve as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues
• The Advanced Field Service Engineer support person shall have comprehensive knowledge of Honeywell mechanical products, including HTF Engines (HTF7000, HTF7350, HTF7700, HTF7500) and various APUs (RE220, 36-150, RE100), Forge/EEI, as well as related aircraft components and systems relevant to the assignment
• Attend daily operational meetings with the customer
• Provide AOG and on-wing support for both routine and emergency situations
• Create and manage technical cases, documenting communications within SFDC
• Ensure timely and effective communication with all stakeholders
• Attend quarterly technical and core team meetings to share insights and best practices
• Offer technical assistance for customer service hubs and line bases, including deployment from Columbus as required
• Monitor aircraft cancellations or delays attributed to Honeywell
• Conduct training sessions regarding Honeywell products and systems
• Monitor Honeywell product/system performance to facilitate proactive maintenance strategies
• Capture and share knowledge gained from issue resolution efforts
• Manage the escalation of technical and business issues as required
• Provide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary
• Possess substantial experience in Business and General Aviation (BGA)
• Collaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services
• Exhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment
• Analyze technical issues and develop corrective action plans
• Establish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft
• Provide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions
• Uphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)
• Build and nurture relationships with assigned customers
• Support ATS on the network by responding to cases from customers
• Maintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with customers
• Take ownership of technical issues until closure
• Engage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise
• Participate in project teams related to products, technical matters, processes, and organizational initiatives
• Bring proven experience in mechanical engineering within the aviation or aerospace sector
• Demonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more
• Occasional off-hours, weekend, and holiday work may be required to support customer operations
• Travel: up to 10 U.S

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development 

For more information: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

U.S. PERSON REQUIREMENTS 

Due to compliancewith U.S. export control laws and regulations, candidate must be a U.S. Person,which is defined as, a U.S. citizen, a U.S. permanent resident, or haveprotected status in the U.S. under asylum or refugee status. 

YOU MUST HAVE

• 6+ years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft
• 7+ years of customer-facing support experience
• High School Diploma or GED

WE VALUE

• Bachelors degree in engineering or related technical field
• Experience or knowledge of Business General Aviation and Airline operations
• Airframe and Powerplant (A&P) license or equivalent
• Experience utilizing Accelerator tools to streamline work processes
• Ability to work independently with minimal supervision
• Clear thinking under stress and pressure with professionalism
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Familiarity with Salesforce.com (SFDC), NICE InContact, and Team Center
• Strong decision-making capabilities under pressure, adaptability to change, and analytical skills
• Acumen in the aerospace business and the ability to consistently develop and improve processes
• Ability to proactively evaluate circumstances and drive resolution of issues
• Ability to develop and continuously improve processes

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engagement systems, mechanical components and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/