Operations Manual Advisor

An industry-leading private aviation group is seeking a curious learner to join as an Operations Manual Advisor (Technical Writer). This is an excellent opportunity to experience the dynamic business aviation industry. The role will involve ongoing research and development of new written materials supporting business aviation operators.

Full-time employees receive paid benefits, including health insurance, a 401(k) with a company match, paid holidays, and paid vacation time that increases with additional years of service. Although on-site work is required, we provide flexible scheduling for full-time employees including the option to work remotely for part of the week.

Company Background

Develops Safety Management Systems (SMSs), offers proprietary SMS software, and produces Operations Manuals for thousands of customers. Our worldwide client base and expanding target market include Fortune 500 flight departments, aircraft management companies, private owners/operators of business jets, FBOs, and commercial drone operators.

Principal Responsibilities

• Support the development of manuals and other documentation for business aviation operators.
• Ensure manual content is in accordance with an in-house style guide, applicable regulations, manufacturer guidance, accreditation standards, and industry best practices.
• Maintain awareness of new regulatory and industry best practice changes and develop new content to support updates.
• Research and respond to customer inquiries.
• Research emerging topics and issues affecting business aviation and concisely communicate the impact on our client base.
• Communicate effectively and confidently and provide support to operators worldwide.
• Maintain and build relationships with aviation regulatory authorities (FAA, DCA, CAA, etc.).
• Respond to aviation authority feedback.
• Assist with the development of operations and maintenance procedures, as needed.
• Review written materials for style, grammar, accuracy, and formatting.
• Print, assemble, pack, and ship hard copies of manuals to customers.
• In collaboration with the team, develop and implement process improvements.
• Periodically provide input and content for company marketing and sales initiatives.
• Support the team in various tasks and projects, as requested.
• Create and update records in the customer relationship management system (SugarCRM).
• Clearly convey the features and benefits of our services to prospective customers, and coordinate with sales staff as needed.

• Strong attention to detail and copyediting ability.
• High proficiency in written English.
• Excellent written and verbal communication skills.
• Outstanding time management, prioritization, and organizational skills.
• Experience with Microsoft Windows.
• Proficiency in Microsoft Word and Adobe Acrobat.
• Legally authorized to work in the United States.
• Willing to travel several times per year
• Strong customer service skills

Qualifications: Preferred

• A four-year degree in Aviation Studies, Aviation Safety, or a related field and/or Certified Pilot or extensive Dispatch in Flight Operations (with dispatcher’s license) experience and/or Flight / Ground Instructor experience.
• Experience with advanced aircraft operations, avionics, and systems.
• Familiarity with Safety Management Systems, particularly for aviation operations.
• Strong understanding of aviation terminology, concepts, and operations.
• Familiarity with aviation standards, regulations (e.g., FAA, EASA), and industry best practices.
• Ability to effectively communicate aviation topics in a clear, concise, and engaging manner, with presenting technical or regulatory information in a public speaking setting as a plus

Candidate Profile

• Curious and eager to learn new skills and subjects.
• Self-confidence and a willingness to deal with customers directly.
• Strong interpersonal skills.
• Self-Starter.
• Dedicated to outstanding customer service.
• Conscientious and reliable.
• Strong work ethic; takes initiative at appropriate times.
• Flexible in response to new and changing priorities.
• Demonstrated process improvement and problem-solving abilities
• Looking to build and develop professional relationships in the industry
• Demonstrates a commitment to continuous learning and professional development
• Open to new ideas, innovative solutions, and best practices from within and outside the industry