Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Manager-on-Duty is responsible for directing supervisory staff, overseeing staffing needs, and managing discipline and corrective actions for team members. They ensure customer satisfaction through daily feedback and act as a bridge between first-level supervisors and upper management.

The Manager-on-Duty monitors employee performance to meet standards in customer satisfaction, safety, security, quality, and employee relations. They maintain operations in line with corporate security and TSA regulations.

They ensure compliance with all audit processes and implement the site-specific security plan. All WFS staff must receive and display their company ID badge. The Manager-on-Duty enforces practices fairly, treating all employees, customers, vendors, and others with respect.

• Supervise and coordinate ramp activities during assigned shifts.
• Ensure compliance with safety procedures and TSA regulations in real-time operations.
• Serve as the main point of contact for on-shift ramp team and address immediate operational concerns.
• Conduct pre-shift briefings and ensure staff is aware of daily goals and expectations.
• Respond to and manage emergencies or irregular operations.
• Oversee the loading and unloading of baggage and cargo, ensuring timely departures.

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• High school diploma or GED; additional certifications in aviation or management are a plus.
• 3+ years of ramp service experience, with at least 1 year in a supervisory role.
• Familiarity with FAA, TSA, and airport operations guidelines.
• Strong problem-solving and decision-making skills under pressure.

• Effective communication and leadership skills.
• Ability to multitask in a fast-paced environment.
• Experience with airline ramp service equipment and operations.

• Must work outdoors in various weather conditions.
• Flexible schedule, including weekends, holidays, and night shifts.
• Physically capable of lifting and handling items up to 70 lbs.
• Ability to stand, walk, and perform tasks on uneven surfaces for extended periods.

• Want your pay in advance?  Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition?  On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs are offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.