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Role Summary

The Flight Hour Team provides a streamlined cradle to grave coordinated customer and contract support mechanism to our customers, internal and external. The successful candidate will be part of team which is responsible for Programme Management and Contract Adherence of their nominated accounts, this role will be responsible for internal and external communications. The role provides an opportunity for individuals who are considering a career path into Customer Account Management. The role will be dealing with high profile customers.

Key Responsibilities

• Representing Marston Green working in partnership with a nominated Customer Account Manager for flight hour models, at all levels,
• Understand and track Contractual Adherence,
• Analysis and maintenance of the Engine Flying Hour Models for your customers,
• Collaborate with internal support functions to provide latest status for customer units
• Track and provide recommendation on pricing,
• Monthly margin analysis,
• Monthly Flight Hour reviews with SLT,
• Act as Voice of the Customer for Flight Hour Programmes,
• Provide input through standard reporting tools and routes, e.g. S&OP,
• Identify and implement continuous improvement ideas and methodology, in alignment with CORE Principles,
• Contractual on Time Delivery (OTD) Management,
• Month end close out and reporting,
• Lead or Support customer account reviews,

Skills & Experience

Essential Criteria:

• Aerospace experience – preferably Rolls Royce Engines
• Proficient, to a high level, in MS Excel
• Strong interpersonal skills with ability for developing and maintaining robust relationships, both internal and external,
• Ability to think creatively and identify opportunities to increase margins
• Experience in presenting to internal and external stakeholders
• Occasional Out of hours requirements to support the business

The person

• A passion to take ownership and deliver,
• Willing to travel and to work flexible hours to support communication across different time zones,
• Ability to prioritise and manage owned tasks,
• Strong attention to details,
• A passion for customer service and has a career in mind within this area

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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