Role Introduction
Reports to: Head of Banking and Payment Partnerships
This Banking and Payment Partnership Manager is responsible for driving mileage sales and other revenues from banking and payment partners (including and not limited to banks, card issuers and payment solution providers) for the CX Group. The person will need to work with the Global Head of Banking and Payment Partnerships to derive growth strategies, negotiates deals, lead initiatives to improve customer experience with the Group’s banking partners, and oversees business development with banking partners in Hong Kong and rest of the world. He / She will be supported by assistant managers to execute business plans and projects to achieve the CX Group’s strategic goals in revenue generation and expansion into a travel and lifestyle brand.
Key Responsibilities
Strategies, Planning and Projects
- Work with the Global Head of Banking and Payment Partnerships to develop and
execute strategies and business plans to generate revenues from banking
partners, in both Hong Kong and overseas - Develop new bank partnership in banking and payment industry across different spanets to achieve sales targets
- Initiate projects and activities that improve the customer experience with our banking partners. Manage stakeholders across levels and including senior management to facilitate project implementation
- Manage the annual spaneting revenue and operation costs
Business Development
- Achieve aggressive growth targets on sales and revenue contributions with
growth mindset. Manage the balance of yield and volume - Work closely with cobrand bank partner to drive card acquisition, usage and
engagement of the cobrand product; and negotiate and conclude with partners on commercial terms to maximize the company’s benefits; manage and resolve contractual issues with partners - Work with existing partners to maintain and grow accrual and redemption opportunities; build and maintain good working rapport with partners and conduct regular performance reviews
- Provide support, guidance, and regular reviews with outport teams to ensure
their execution plans are well aligned with Hong Kong headquarter office - Oversee the operational and promotional resources to deliver the required ROIs Collaborate with spaneting solutions and analytics teams to maximize the impact of investments and promotion campaigns
People Leadership
- Lead and guide the assistant managers in the team; and Demonstrate a collaborative, agile, data-driven, and stakeholder-centric culture among the team
Requirements
- Bachelor’s degree from a well-respected university
- At least 8 years of experience in financial services, including retail banking, credit card products or electronic payment. Experience in loyalty spaneting of
aviation is a plus - Strong calculation skills and great attention to detail
- Mature, creative, and business-minded with the ability to work independently and solve problems with good numerical, analytical and negotiation skills
- Proven relationship-building experience with stakeholder-centric mindset and building/designing best partnership solutions for partners
- Strong communication, interpersonal and presentation skills
- Fluency in English and Chinese
- Willing to (as required) travel
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
