Tasks
This role involves collaborating with internal and external customers, incl. sales organizations, insurances, and lawyers. It offers a unique opportunity to positively influence SWC quality service perception. The position requires independent work, flexible hours, and the option to work from home.
- Handling and managing cargo&mail claims per international conventions, terms & conditions of carriage and company guidelines
- Definition and publication of directives regulating the claims handling process within SWC
- Responsible for handling and settling Customer, Interline, and subrogation claims
- Official main contact within SWC for Insurance&Legal services
- Investigate claims, gather documentation, and assess legal aspects
- Negotiate settlements with customers, insurers, legal representatives and justify decisions
- Settles preliminary accounting with transport insurers
- Oversee claims KPIs and drive preventive measures through data analysis
- Maintain the Cargo Claims Handling Manual & develop claim systems
- Conduct internal claims training and represent SWC in industry committees & conferences
Benefits
Attractive company pension scheme, Subsidized parking or public transport, Company health management, 27 days of annual vacation, Flight benefits, Remote working (e.g. from home), Time-outs (sabbaticals), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Requirements
- Extensive experience in cargo, logistics, or a related field (10+ years).
- Proven track record in claims handling (5+ years).
- Strong communication and interpersonal skills to engage with global stakeholders
- Background in law, insurance, or similar fields is an advantage
- Fluent in English; conversational German required (French or other languages are a plus)
- Ability to simplify and communicate challenging topics with clarity
- Critical thinking and problem-solving skills
- Ability to manage difficult and challenging situations
- Basic project management skills
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
