What youll do:

• Oversee GHA services to ensure contract and quality standards

• Oversee services to ensure contract and quality standards
• Lead regular meetings to review and improve performance
• Monitor subcontractor performance and request improvements as needed
• Analyze performance data using the SPC (Station Performance Cockpit) tool
• Act as main contact for GHAs during irregularities or escalations
• Ensure strict safety and security compliance
• Make operational decisions and manage emergencies when required
• Supervise daily activities and conduct spot checks to ensure quality 
• Lead, motivate, and assess team members, including agency staff
• Optimize staffing levels to maintain high service standards
• Share regular feedback with management to support team and GHA evaluations
• Deliver briefings and drive local process improvements

The ideal candidate should meet the following requirements:

• High school diploma or GED required; a bachelor’s degree is a plus
• 5+ years of experience in logistics, airfreight handling, or operations required
• Italian and English proficiency is a must; German language skills are a plus

• Experience with FCO airport operations, handling special shipments or managing relationships with local stakeholders is highly valued
• Solid knowledge of the cargo industry (handling management, airport infrastructures, and facilities)
• Familiarity with industry KPIs, particularly Cargo iQ dimensions
• Knowledge/certifications related to special cargo handling, as well as experience with Italy’s cargo industry and FCO airport facilities, are highly valued
• Qualification according to CHM / GOM 
• Strong communication skills
• Strong customer service orientation and commitment to excellence
• Demonstrated professionalism, reliability, and sense of responsibility
• Collaborative team player
• Must hold a valid driver’s license and work permit

Please submit a cover letter with your application.