Position Overview
Based at Jetvia’s headquarters in El Paso, TX, the Manager of Fleet Appearance & Customer Experience will be responsible for overseeing the condition and presentation of the company’s fleet, both interior and exterior. This individual will work closely with the maintenance team, interior and paint shops, and operations staff to ensure that all aircraft meet Jetvia’s standards of excellence. The role requires a balance of technical knowledge, project management, and customer-focused detail orientation.
Key Responsibilities
- Track and document the condition of all aircraft interiors, exteriors, and amenities upon arrival and departure from headquarters.
- Develop and maintain a fleet appearance standard, ensuring consistency across all aircraft.
- Coordinate with maintenance teams to address and hold accountability for appearance-related and functionality discrepancies.
- Liaise with interior refurbishment vendors, detailing crews, and paint shops to manage scheduling, quality control, and project completion.
- Create and oversee inspection checklists for aircraft presentation and customer experience readiness.
- Report regularly to leadership on fleet condition, appearance-related maintenance trends, and vendor performance.
- Collaborate with customer service and operations teams to integrate appearance standards into overall client experience.
- Ensure timely resolution of any issues impacting the passenger experience, from cabin features to aircraft cleanliness.
Required Qualifications
- Must have a strong ability to work with computers, using Excel, Airtable, and be a quick learner.
Preferred Qualifications
- Degree in Art or Design
- Strong eye for detail with a passion for aesthetics, presentation, and customer experience.
- Previous experience in aviation, luxury hospitality, project management, or related industries preferred.
- Excellent organizational and communication skills.
- Ability to hold teams and vendors accountable to high standards.
- Knowledge of aircraft interiors, paint, or detailing processes a plus (but not required).
- Self-starter with strong problem-solving skills and ability to manage multiple projects simultaneously.
Location: El Paso, TX – Jetvia Headquarters
Reports To: Vice President
