Role Introduction
Reports to : Assistant Manager – Hub Operations
As a Hub Operations Lead, you will be responsible to strive to provide services exceeding customers’ expectation, control cost effectively and ensure performance meets relevant KPIs. By engaging airport facilitation and service providers to ensure Hong Kong Internation Airport (HKIA) Hub operations are running smoothly, enable efficient and hassle free on both passenger and baggage connectivity, ensure to comply safety and security mandates.
Key Responsibilities
- Monitor ground handling activities on loading, fueling, catering; security/safety rules compliance before dispatching Cathay’s flights
- Disseminate flight and operations information to internal and external operations parties
- Act as the key coordination point with Integrated Operations Centre (IOC) with regard to flight operations issues and coordinate with respective Control Offices to facilitate running of Hong Kong International Airport (HKIA) ground handling operations
- Coordinate daily operations with key stakeholders and Airport Authority (AA) in Integrated Airport Centre (IAC) to facilitate smooth passenger journey
- Monitor and communicate with service providers to review the performance for improvement
- Monitor online connection of inbound flights to ensure a smooth transfer experience
- Carry out Continuous Monitoring Inspection (CMI)to ensure safe operations that meet expected service levels
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- Good command of spoken and written English
- Good interpersonal and communication skills
- Proficiency in PC operation
- Strong analytical, and problem solving skills
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
