How youll help us Keep Climbing (overview & key responsibilities) Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to build significant and innovative solutions and are looking for team members to help us realize our vision. Join us on our transformation journey in becoming a best-in-class IT organization at the worlds best airline!Delta’s Revenue Technology, Loyalty, and Data Analytics organization unites several groups to achieve strategic business goals and technical solutions that create opportunities for us to innovate on behalf of our customers. The Manager, Data Governance will build, lead, and scale the Enterprise-wide Data Governance Program to support the full spectrum of Data Governance and Data Quality. This role is accountable for establishing governance and quality standards, implementing tools and techniques, providing training and support, and ensuring compliance to drive business value and operational efficiencies.The Manager, Data & AI Governance will build, lead, and scale the Enterprise-wide Data & AI Governance Program. This role is accountable for establishing governance and quality standards, implementing tools and techniques, providing training and support, and ensuring compliance to drive business value and operational efficiencies supporting Delta’s AI ambitions.We value our data as an asset. In this role, you will be a key enabler for unlocking the value of our data and getting it ready for AI! You will work closely with privacy and compliance teams, business stakeholders, data consumers, data producers, and data engineering to develop a vision and roadmap for data supporting our AI initiatives. Then, executing on that roadmap to onboard data assets; establish relevant standards and processes; and enable teams to find, understand, trust, and access the data they need. Responsibilities include but not limited to:Establish an enterprise Data & AI governance roadmap across various domains like Customer, Flight Ops, CX, Digital, Loyalty, Finance, HR, etc.Lead the selection, implementation and adoption of the enterprise-wide data catalog, data quality and data observability solutionsDevelop a data products spanetplace to provide a business friendly interface to search for data domains and associated analyticsDevelop and implement AI governance policies and frameworks, ensuring AI systems are ethical, fair, transparent, and compliant with applicable laws and regulationsManaging and ensuring adequate staffing levels for the Data & AI Governance Program OfficeEnsuring that all appropriate business functions are represented on the Data & AI Governance Board and Data Stewardship CouncilDevelop & maintain inventory of the enterprise information maps, including authoritative systems, ownersCollaborate with data producers and consumers to set data quality expectations, SLAs and monitoring requirementsWork with business leaders and business analysts to ensure metrics are defined and agreedReport to the Data Governance Board and Senior leadership on Data & AI Governance performanceCollaborate with leadership across the organization to identify business needs and implement Data & AI Governance and Stewardship capabilitiesEnsure Data & AI Governance and Stewardship processes are aligned with appropriate enterprise processesAct as the key evangelist and authority on the Data & AI Governance program and vision to our stakeholdersBe the voice of our stakeholders by understanding their needs and prioritize them in alignment with the IT vision and team
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study 10+ years of experience of data management expertise5+ years of experience implementing Enterprise-wide Data Governance programs, with at least 3 years in AI/ML-focused positionsKnowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protectionExperience implementing data catalog tooling such as Collibra, Alation, Unity, DataZone etc.Experience implementing data quality and observability tooling such as Monte CarloBackground in AI evaluation and oversight, AI ethics and responsible useDemonstrated experience in developing and enforcing AI guidelines and framework within an organizationKnowledge of AI & ML observability and guardrail tools and techniques such as model drift managementAbility to translate business requirements into critical data dependencies and requirementsAbility to work collaboratively across teamsExperience with data profiling or defining data quality rulesAbility to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staffAbility to routinely interact with multiple levels of the organization including executive level members of the organizationAbility to work with the data warehouse users, IT Business Analysts and all levels of the organization including senior leadershipConfidence to dive into data, understand it inside out and how it connects to our stakeholders businessesSolid business acumen, and critical problem-solving ability, with a capacity for strategic thinkingExtremely strong interpersonal and communication skills, with the ability to communicate technical concepts clearly
What will give you a competitive edge (preferred qualifications) Advanced degree in Science, Statistics, Engineering, Business Administration or similar field of study Experience in metadata management highly beneficialAirline experience preferredExperience working within AWS and cloud technologies at the enterprise level highly preferred