Job Description:

JOB SUMMARY

The Manufacturing Support Manager will direct the day to day operations of the Manufacturing Support team to ensure production and process compliance. The Manufacturing Support Manager is the single point of contact for internal and external customers and is the coordination point for all commercial / delivery items.

MAIN RESPONSIBILITIES

Stakeholder Management

• The Manufacturing Support Manager, in conjunction with the Composite Manufacturing Manager,  will coordinate the activities of Manufacturing Support to:  bring projects, changes and continuous improvement to completion on schedule, on budget and on quality.  In doing so, The Manufacturing Support Manager will ensure:

  • to provide technical leadership and support for production activities

  • the completion of assigned tasks (NCM, CARs, MCRs)

  • compliance with specifications, processes & procedures

  • preparation & updating of core documentation (MIDs, SOPs, Drawings, BOMs, Routings))

  • activities are best coordinated to meet company KPIs / TCOs

• The Manufacturing Support Manager will work with various stakeholders, internally and externally,  to bring projects, changes and continuous improvements to completion on schedule, on budget and on quality. In doing so, the Manufacturing Support Manager will ensure that all project team members:

  • uphold the Airbus Vales and Vision and promote a speak up culture

  • understand the scope of their commitment to the team, budget and schedule

  • develop a culture of safety, quality, security, integrity and compliance

  • trust the team, engage in challenge, commit to decisions, hold team members accountable and focus on achieving collective results

• Develop and maintain effective network and working relationship with extended AH team in North America & Europe

• Create synergies and strengthen ties between AH Donauworth Center of Excellence and AHCA ‘s manufacturing.

Customer Management

• The single point or focal point of contact to the customer

• Focus on customer experience  by:

  • listening to the customer

  • understanding the customer

  • educating the customer

  • informing the customer

  • managing difficult and controversial situations with finesse

  • ensuring customer satisfaction

• Develop project schedules complete with predecessors, successors, planned and actual start- and finish dates, critical path analysis

• Track project schedules on a weekly basis and update with actual start/finish dates

• Make schedule adjustments based on changing project requirements

• Keep project team, customer and leadership informed on changing project milestones

• Track Schedule Performance Indicator (SPI) 

• Full ownership of project, changes, etc.  from early in the process all the way through completion

• Real-time and accurate tracking of contractual changes, i.e. change order management reflected in schedule and budget adjustments

• Interpretation of contractual requirements, and, as needed, feedback solicitation with internal counsel

Offers Contribution

• Receive and clarity inquiries regarding new business, requests for quotations (RFQ), requests for proposals (RFP), requests for information (RFI), changes requests (ECPs) and other activities in the 

•  Coordinate the development, completion, approval and response of received RFQs, RFPs, RFIs and change requests.

• Communicate the offer status internally, if awarded the details of award (ATP) and if not awarded the feedback from the customer (lessons learnt).

POSITION REQUIREMENTS

Education:

• Post secondary degree in Engineering, Business, Management, or Operations Management

• PMP certification considered an asset

Experience:

• 5 years&39; experience in a manufacturing environment, aerospace preferred

• Experience in working in a project management role

• Previous aerospace experience considered an asset

• Experience responding to RFPs considered an asset

Knowledge, Skills, Demonstrated Capabilities:

• Thorough understanding of manufacturing processes and well established network within the manufacturing community

• Composite manufacturing experience considered an asset

• Read & interpret technical drawings, standards & specifications, GD&T

• Knowledge of CAD data & design, 3D printing, 3D scanning & CMM

• Strong attention to detail 

• Strong leadership skills & ability to coach/mentor/inspire staff

• Ability to meet goals and targets independently and without day-to-day active management

• Demonstrate excellent oral and written communication skills

• Ability to set priorities and undertake initiative to time sensitive demands & deadlines

• Customer focused & Business oriented mindset and approach 

• Effective collaboration agility

• Ability to work effectively under pressure and time constraints 

• Results driven individual who fosters teamwork

• Business / finance acumen for business cases, ROIs, and other analysis

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Bilingualism (French-English / German-English) an asset

Technical Systems Proficiency:

• Proficiency in Microsoft Office / Google Suite applications 

• Advanced computer skills 

• Experience using SAP

• Catia V5R21&43;, Autodesk Inventor

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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