OCC DUTY MANAGER

Reports to: OCC Manager

Shift: Afternoon 2:30 PM - 10:30 PM (EST)

OCC Duty Manager Essential Functions and Responsibilities:

• Conducts departmental briefing and delegates responsibility to the dispatchers and coordinators on duty. 
• Ensures shift pass down is completed between all OCC personnel. 
• Monitors the OCC on duty personnel roster, and reports any irregularities to the Manager of OCC.
• Will ensure personnel carry out duties and responsibilities in a professional matter which includes but is not limited to ensuring the compliance with GlobalX dress and grooming policy, attendance, etc.
• Maintain dispatcher qualification and perform Dispatcher duties when workload requires it.
• Recommends changes to the Flight Operations Manual and Dispatch Operations Manual and Operations Specifications.
• Detects and reports software issues and submits tickets as necessary
• The oncoming OCC Duty Manger must verify weather data and become familiar with the overall weather affecting the areas of operations
• The departing OCC Duty Manger must brief the oncoming OCC Duty Manger on the following:

a. Weather at departure / alternate /arrival / and en-route airports under the operation’s jurisdiction, and on any other limitation that may affect the flight.

b. Fleet status with detailed information such as AOG Status, Fuel on board, location, etc.

c. Any additional item that may affect the safety of flight such as any abnormal incident that may have occurred during previous shift.

• Evaluates and monitors weather changes and complies with the weather reporting forecast and as well as overviewing of any NOTAMS that may affect the operation of a flight. 
• Coordinate with OCC Coordinators to ensure all necessary ground operations preparations are made.
• Coordinate with Crew Scheduling on crew requirements, positions, and movements.
• Coordinate with or advise the Director of OCC, DO, and/or CP on all unusual requests or circumstances.
• Confirm (or in the absence of a Mission Planner, enter) the schedule in N-OC after assessing aircraft availability and ensuring all additions, corrections, changes, deletions, or cancellations are provided both verbally and electronically to Crew Scheduling, OCC Coordinators, and Mission Planning.
• Recommends and assist the Flight Dispatchers in the coordination of routing.
• Develop and implement strategic and tactical plans for daily operations.
• Follows operational matters that might affect the progress of the flight.
• During irregular operations, implement flight delays when conditions warrant, recommend flight cancellations and initiate alternative plans.
• Initiates Emergency Response Procedures and assesses and fill Incident Reports in conjunction with the OCC Manager and Director of OCC.
• Coordinate with the DoD/TACC on military missions as necessary.
• Ensure and update status of all flights in NOC assuring that the correct information is recorded.
• Maintain flight watch of all Company outbound and inbound flights. 
• Will be responsible for sending flight schedule revisions that occur during his shift affecting the current operation and up to 72 hours in advance.
• Will ensure all MVT messages are sent to the appropriate parties and on a timely manner by the OCC Coordinators.
• Closely monitor punctuality of staff in their respective shifts.
• Creates, implements, and enforces departmental procedures.

Skills and Qualifications: 

• FAA Dispatcher License.
• Minimum 3 years of experience with dispatching aircrafts.
• Bachelor’s Degree (preferred).
• Previous supervisor experience (preferred).
• Air Transportation Supervisor (ATS) (preferred).