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Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.
Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, is seeking an experienced Operations Manager to oversee the operations from our Mississauga maintenance office. You will excel in managing help desk functions, ensuring adherence to Service Level Agreements (SLAs), and driving operational efficiency through process improvements. You will utilize your leadership and effective customer interfacing skill, and exude an unwavering commitment to aligning with corporate goals.

What You Will Do
•    Lead and develop a high-performing operations team, fostering accountability and continuous improvement.
•    Conduct performance reviews and support professional growth of your direct reports.
•    Oversee help desk operations, ensuring timely customer issue resolution.
•    Monitor SLAs, implement strategies to exceed performance targets, and provide insights for strategic decisions.
•    Manage inventory and asset tracking to ensure efficient resource use and maintenance.
•    Implement systems for effective asset management and maintenance scheduling.
•    Identify and implement process improvements for operational efficiency.
•    Work cross-functionally to streamline operations and implement best practices.
•    Establish and track key performance indicators (KPIs), analyze data, and report progress toward goals.
•    Manage client relationships, addressing feedback and aligning operations with corporate objectives.
•    Support onboarding and training for new customers to enhance service usage and satisfaction.

Qualifications You Must Have
•     Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
•    Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position
•    Experience in operations and/or project management 
•    Prior leadership and people management experience 

Qualifications We Prefer
•    Bachelors degree in Business Administration, Operations Management, or related field.
•    Analytical skills and experience with performance metrics.
•    Excellent communication and interpersonal skills, bi-lingual in English and French 

What we Offer

 Some of our competitive benefits package includes:  

• 3 weeks paid vacation.
• Extended health care, dental, vision, and more.
• Life & Long-term disability
• Group RRSP with company contributions up to 18 combined  
• Ongoing training and education
• Employee tuition reimbursement in select areas
• Onsite Parking
• Located near public transit.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

Connected Aviation Solutions: Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity and Inclusion Statement: 

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.  

Apply now and be part of the team thats redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law.

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