Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Passenger Services Duty Manager oversees daily operations to ensure a seamless customer experience while maintaining compliance with airline policies and TSA regulations. This role involves equipping staff with the necessary tools, managing staffing, and administering corrective actions. Acting as a liaison between supervisors and upper management, the Duty Manager ensures operational efficiency, security compliance, and adherence to audit requirements. Additionally, this role fosters a fair and respectful work environment for employees, customers, and vendors.

• Oversee daily passenger service operations, ensuring efficiency and compliance with airline policies and TSA regulations.
• Provide staff with the tools and guidance to enhance customer interactions and service quality.
• Supervise and support supervisory personnel in managing staffing, scheduling, and performance.
• Administer and monitor discipline or corrective actions as needed.
• Act as a liaison between first-level supervisors and upper management.
• Ensure compliance with corporate security programs, TSA regulations, and audit requirements.
• Implement and clarify the site-specific security plan, ensuring staff adherence.
• Maintain a fair, respectful, and professional work environment for employees, customers, and vendors

• High school diploma or equivalent
• Experience in airline or airport operations, with supervisory or management experience.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of airline reservation and departure control systems.
• Understanding of TSA regulations and corporate security programs.
• Ability to work in a fast-paced, high-pressure environment.
• Flexibility to work irregular hours, including nights, weekends, and holidays.

• Bachelor’s Degree in Hospitality or Business preferred
• Strong leadership, communication, and conflict-resolution skills.
• Experience with airline systems, TSA regulations, and security compliance.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and workforce management.
• Ability to speak additional languages

• Ability to stand, walk, and move for extended periods in a busy airport environment.
• Lift, push, pull, and carry up to 50 lbs when assisting with passenger needs or luggage.
• Bend, kneel, and reach as required for operational tasks.
• Work in various indoor and outdoor conditions, including exposure to weather elements.
• Maintain stamina and focus in a fast-paced, high-pressure setting.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.